Globo Product Options, Variant

Extremely Disappointed — App Not Working & Poor Support Response

I’ve been using this app for a long time and initially trusted it because of the positive reviews. Unfortunately, it’s no longer performing as expected and has created a lot of confusion for our customers.

The main issue is with the feature that should allow customers to buy an additional product (in our case, a rubber sole along with our Kolhapuri footwear). Customers think they’ve added the rubber sole to their cart, but it doesn’t appear in the final order — leading to a messy and frustrating experience for both our team and our customers.

When we reached out to support, they simply raised their hands and refused to take responsibility. Instead of offering a proper solution or follow-up, the issue was brushed aside.

We were genuinely hopeful that this app would enhance our store’s functionality, but it’s turned out to be unreliable and disappointing. I hope the developers take this feedback seriously and fix both the technical issues and their customer support approach.

I am disappointed with this app and there is a fundamental flaw in how this has been set up that all potential customers of this app need to be aware of.

This is an issue that has affected me in two different ways so far, and both times I’ve gone back to support who escalated it to the dev team. After initially trying to make out like I had the problem and not their app—which really riled me even more—they eventually admitted both times that it is an issue with the app which needs to be manually overwritten.

So what is the issue?

The app is great in terms of setting all of the linked products you want listed on your product pages. You can create groups and cross-link by lists, swatches, etc.

The problem is: the app caches and stores both the image and title/description of products at the time you link them. But if you go back and make changes to the product in Shopify, the app holds onto the old title/image exactly as they were when originally cross-linked, and it does not automatically update the content.

Here’s an example:
If a product had wrong info in the title (e.g. “1200mm high” when it should be “2200mm high”), the title shown in your cross-link will still display “1200mm high” even after you correct it in Shopify. The only way the app picks up the change is if you manually remove the link and re-add it again. I have hundreds and hundreds of cross-linked groups, so every time I change something I should not have to manually go in and update all of these. The app should update itself.

The same applies for images. I noticed this early when building the store: some products I cross-linked didn’t yet have images. After adding images later, the product pages still showed blank thumbnails. When I asked support why this was, they told me I needed to re-create the links now that the images were added—again confirming the same issue: the app does not have a live feed and does not update itself. Yet nowhere in the app or its instructions is this mentioned.

And just like titles, if I change an image later, the cross-link will hold onto the old image indefinitely unless I manually update it.

This is a major, major flaw in how this app works. I have brought this to support and the developers’ attention, and the lack of response or proper acknowledgement is alarming.

This is an app that wants to charge an ongoing monthly fee for a service that leaves you with cross-links showing out-of-date titles and images—unless you manually remember to go back and re-do them.

Be aware also that when you try to raise issues, the developers seem more interested in telling you that you’re wrong than in actually reading what you’re saying. Who is bringing up the issue here, and who should be providing the answers?

I have spent a LOT of time setting up what will be over 1,400 sets of cross-linked models—only to now learn that these will NEVER auto-update unless I manually remove and re-add them any time something changes.

This has left me regretting using this service, as it simply does not deliver in terms of how it has been designed. Be aware…!!

Super hard to use, I can't get the changes to reflect. I always have to contact support.

Changes are not shown immediately, you have to add products. Modifying anything is a pain. It also creates multiple products for each variant so the store is full of products now.

You have to be super patient and then wait a day for each support answer (from the US). since their support is in another time zone, probably Asia....

if you are existing Free user of Globo Product Option, Do not ever try the trial, it does not allow you to switch back to the "Free Version" if you cancel the trial and are forced to pay the subscription fee. The only advise i was given is to uninstall the app and reinstall back but all my options will be removed and refund in App credits. and the new 'free version' does not come with the features which I am having previously.

Pretty awful. Things were going okay in the beginning and then ll of a sudden, the selections were not being sent to us. Our customers were selecting their scents but the Globo app was not operating properly and we were getting no selections. We thought our customers wanted us to pick so we randomly sent them selections. Oops! Now we are having to refund people. Not good. They claim it's because of another app we use but it was working fine for 6 months. We will be deleting this ASAP.

Après avoir échangé avec Sarah par e-mail et après qu'elle m'ait confirmé que cette application était en mesure de répondre à mes attentes sur le plan gratuit, j'ai fini par télécharger ladite application. Quelle erreur de ma part d'avoir fait ça car rien n'est aussi simple et fluide que décrit dans les avis. Un vrai casse-tête à paramétrer et en plus, rien ne fonctionne vraiment comme il faut. Je ne parviens pas à faire ce que je voulais avec cette application et pire encore, une opération simple et basique comme ajouter un prix différent par option de variante est payante. Je voulais ajouter plusieurs photos sur chaque option mais cette application semble limiter le nombre de photos par option à 1 seule photo par option. Je pensais avoir trouvé une pépite avec cette application et j'ai en fait perdu deux jours pour rien à m'attarder sur ça. Vraiment très déçu. De plus, le chat est vraiment tout pourri car sur n'importe quelle autre application Shopify ou tierce on peut envoyer des photos ou des captures d'écran via le chat pour mieux s'expliquer avec fluidité lors de problèmes rencontrés et là même pour envoyer juste une seule photo c'est pas possible. Donc si même le chat est tout pourri, franchement ça fait vraiment pas sérieux. Franchement je m'attendais à beaucoup mieux mais là, c'est raté.

Phew. This is a really tough one. Unfortunately, it doesn't work directly with the Horizon theme from Shopify. I think that should have been the bare minimum. I got the annual version, and now it doesn't work. Support told me to contact Shopify — that’s not how you create satisfied customers.

App has a lot of great features of setting up options, BUT there is no tracking of orders that your option set was used. Talked to representative and asked what the orders in the past 30 days is used for and she said it didn't track the option set orders?... Analytics is a basic need for companies and this app can't do the basics

Funciona mal

not working, support team not replying