Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable product options and seamless integration. It's praised for its user-friendly interface, ability to add extra paid options, and handle complex product variants. The inclusion of surcharges for certain options is also appreciated. Merchants commend the support team for their prompt and helpful responses, particularly noting the assistance of Helen and Rosie. The app is appreciated for its functionality, aesthetics, and excellent customer service.

March 14, 2024

There are a lot of things that can be made for users to fix without reaching out to live chat. However the people there are very helpful. I spoke with Rosie and Rosie was very helpful, patient and knowledgeable. She set me up properly and fixed a few things I needed done.

KAYA’S TOUCH
United States
November 24, 2023

Me han atendido rápido y Erika ha sido muy amable.

seisdeltres
Spain
Almost 2 years using the app
February 22, 2024

48h Hours to fix a major bug in my shop is long and at the same time quite short, thaats why I put 4 stars, not 5. but overall i am happy with the communication ! thank you !

Prunelle Bijoux Souvenir
France
Edited April 6, 2023

This app has been able to do what no other app could, and it's free! Anytime we had issues customer service was good and would follow up. The only reason I didn't give it five stars is because there were a few workarounds we had to use do due to the specific needs of our products and that the app doesn't work with Shopify's "Quick Shop" feature.

Lion's Lair Boutique
United States
About 1 year using the app
September 12, 2023

It does everything I need, but only some things I want.

Heart Forge Solutions
United States
5 months using the app
May 4, 2023

We use this for add on upgrades like signature so it doesn't affect the inventory. Once I figured it out it works, however, I don't like that to add the upgrade fee I have to set up an actual item. This clutters up the invoice and the item pull list.

Because it has to be listed as shippable or it ends up on it's own leaving the order open, it also shows up on the customs forms for our interntional orders so we are manually deleting it.

If they could fix this so you can just add to the price I would give them 5 stars. For us, the feature is just annoying enough that I'm searching for an alternative app.

Steve Rude Art
United States
Over 1 year using the app
May 9, 2023

Love this app, easy to use and great customer service. I would like to see the ability to select multiple items otherwise would have given 5 stars!

Plantacard
Australia
About 2 years using the app
September 18, 2023

Fantastic custiomer service. Set up problem solved almost instantly.

Snapdragon Designs
United Kingdom
About 2 months using the app
April 26, 2023

Good app for basic customization needs. And when I need to go further, they have a great customer support, very reactive and helpful!

LA PELUCHERIE
France
6 months using the app
June 28, 2023

Nice product and very good and reliable customer service, they will help you until the issue is solved with their developer team

Ultras Lights
Italy
4 months using the app