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Great app, unbelievably helpful support. Was having an issue that Shopify tech support though was related to this app. Turned out that it wasn't related to the app at all, but Brad figured it out and fixed it for me anyway! Wow!
Megan ruined my store. Do not install this app as they will not understand what you need, even if you tell them 100 times in the most basic of terms, including video examples. I grew exhausted trying to get an answer from these guys, and never got any that made sense.There is way too much wrong with this app and the service, I won't even.
Sorry for the trouble you had getting started using the app :( Unfortunately we're based in Houston and thus our timezone is CST. Some of the time difference was it falling on a weekend as well. Our support auto replies also list our hours of operation. We're sometimes here as late as 7PM CST so if you reply early in the morning in Australia between 8am and 10am we should be able to get a lot of communication in then. We wish we could afford 24 hour support! But at the this time we're only a small team of 6 people and try to keep the app prices competitive and still see our families at night.
If you still want to give the app a shot we'd be happy to help if you shoot us an email to support@w3trends.com. We'll also mark your ticket high priority. Also if any customer doesn't end up using the app, we happily refund the $25 installation fee. Please email us if you paid for an installation and would like a refund.
Originally had problems making this app work properly with my site but the support has being incredibly great! Now the app works perfectly! also its incredibly easy to learn and use.
Terrible service, when i ask to fix the problem from the app
Changes the price on the product page when an option with an upcharge is selected, changes the item price in the cart to include all upchrage products, and install image customizer.
their only answer was to pay 187.5$ to fix it
bad service. non-functioning app. DO NOT BUY THIS APP.
Sorry to hear that you were not happy with our service. We had offered to look at the issues you were experiencing but you never accepted the collaborator access request so there was very little we can do.
As for the additional charges, those were for the data entry and custom configurations you were asking for us to do that are outside of the standard functionality of the app.
If you are still interested in us taking a look at your installation just let us know and we will get it set up for you.
Great app! Quick and easy support. Thanks to Ryan and Megan for all the help. They were able to change some of the functionality of the app to suit our needs. Much appreciated!
Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.
We started using this app first on www.astralcycling.com and now have installed it on our second shop. Works great and the service has been quick and always addresses what is going on.
The conditional logic works like it should and allows us to build out so many options for all of our product pages. I like that you can build a group and duplicate too, not have to rebuild it all over again for another page. Other option apps i've worked with don't allow this and it requires a lot of double work.
Great app for the price - you get a lot of options.
Very quick response from the team. I needed a way to show an option was sold out and they created a pop up to say the item was sold out and made it so the item couldn't be added to cart. The app is generally easy to use and great for custom options.
The support is truly horrible. They messed up the install of our theme which led to huge issues in our store. When we reached out for urgent help, they just gave us generic answers. STAY AWAY!
Really easy to use custom options app ! Tried a few and this one is the best by far. All I was looking for (conditional logic, added products) was included, UX is very good, price is reasonable, setup for 25$ quick & perfect.
Really good app.