W3 Custom Product Options , 리뷰 303개

전체 평점
4.8
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
    275
  • 평점의 4%가 별 4개입니다
    13
  • 평점의 2%가 별 3개입니다
    5
  • 평점의 1%가 별 2개입니다
    2
  • 평점의 3%가 별 1개입니다
    8
2023년 7월 3일

It's fine when it works, but sometimes it will not show anything, and it's a bit stressful not to have that complementary information when needed. But when it works, it's great. A little consistency or help with a human could be a good leap forward.

California Diesel Manufacturing Shop
미국
앱 사용 기간 11개월
답글 W3trends개 2023년 7월 3일

I am sorry that you are not happy with the app. Just for the record, we only have human support. No bots, no AI, no automated support, and each of your tickets were responded to within 10 minutes of the initial request when it was made during our business hours.

For the last couple of tickets you submitted, it looks like we requested additional information from you, and we never received a reply. Please follow up at support@w3trends.com if you still need assistance, and we will be happy to address your concerns.

We hope to hear from you soon.
Thank You

2020년 11월 24일

Support does not exist for this app. They send us an email with 3 video link which did not help to resolve our problem. The app could not be set properly and worst, it brings but to the cart page.

Paul Jarrel
스페인
앱 사용 기간 3일
답글 W3trends개 2020년 11월 24일

Our customers are our number one priority. I apologize for your negative experience. It is standard procedure for our agents to send our customers tutorials before we are granted access to one's store. When we were available to assist our app had been uninstalled from your store. We would be happy to assist you if you are interested in trying the app again.

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