Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

December 1, 2016

Customer support is nothing short of AMAZING.
Everything works as it should.

Vivian724
United States
3 months using the app
January 24, 2017

It's kind of hard in the beginning navigating around the app, but called and emailed tech support and they were awesome! It even took me all day but they worked with me every step of the way. This app was a great asset to my online store!

The Hair Matriarch
United States
3 months using the app
Edited August 21, 2020

Customer service is great! After my initial review, their team reached out to me to get all the issues resolved. They were fast and had a good response for all my questions. I am excited about using this app and will update review in 6 months.

Skinz Cosmetics
United States
3 months using the app
December 2, 2016

Amaziingly flexible and robust app - and amazing support from the W3 team.

Unity For The Future
United States
3 months using the app
May 1, 2018

Don't look any further for a product options app! Justin and the team at W3 are incredibly responsive and helped me resolve numerous issues I was having with my store. And they are in the USA so when you make a request the communication is clear and concise. A+++!!!

Leaguehockeyjerseys Com
United States
3 months using the app
October 6, 2017

Great app, even greater service. I had a few issues and they were right on it to find and fix the problem!

Escapeadulthood
United States
3 months using the app
Edited December 20, 2018

I needed help adding some options to my website. Were very helpful throughout the whole process and very timely as well! Thanks again!

ANSAP
United States
3 months using the app
June 4, 2018

I've used Custom Products a couple times now. As with most of my customers, there's always something customer that they want to do. W3trends has always stepped up and really helped me out with customization and minor issues with the app. They are very responsive and I'd definitely recommend them and their apps to anyone!! Great job guys!

Sports Xpress Ohio
United States
3 months using the app
January 18, 2016

App is really easy to use and offers lots of useful functionality including conditional logic. Support is quick and helpful!

Ivy Stripe
Canada
3 months using the app
July 9, 2018

We sell tablecloths and needed a way to allow customers to request an umbrella hole be added at extra cost, something Shopify doesn't do. It has been working great and we've seen an increase of umbrella hole sales since we switched to this app. Highly recommended if you offer customization options to your products.

Idreamoffrance
United States
3 months using the app