Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

August 28, 2018

Another site using this app, fantastic support and great functionality. Recommend!

Live Oakwood
United States
11 days using the app
Edited July 29, 2020

Changing 1 star to 5 stars. Had some issues with my themes codes & when i contacted them they went through all my codes & make me assure that there are no left behind codes of this app. & fortunately my issue has also been resolved by some other app. Feeling apologetic. Thankyou.

K EYE CO Online
Pakistan
10 days using the app
W3trends replied July 27, 2020

Edit: We've reached out a few times with no response. Please be sure to check your junkmail.

------------

Hi There,

We'd be happy to assist with anything you need help with. Can you email us at support@w3trends.com ?

Thank you,

July 23, 2018

Easy to use app! Fantastic and easy to communicate customer service!

Solvelight Robotics
United States
10 days using the app
March 15, 2017

Great customer support!!!

You have a good app and a good customer support to go with it, good job!

We recommend this app to all the shops ;)

Krewroom Com
United Kingdom
10 days using the app
April 6, 2017

Great app, unbelievably helpful support. Was having an issue that Shopify tech support though was related to this app. Turned out that it wasn't related to the app at all, but Brad figured it out and fixed it for me anyway! Wow!

Distinct Ink
United States
9 days using the app
Edited October 12, 2016

Originally had problems making this app work properly with my site but the support has being incredibly great! Now the app works perfectly! also its incredibly easy to learn and use.

Tech Warehouse My
Malaysia
8 days using the app
October 23, 2019

Great app! Quick and easy support. Thanks to Ryan and Megan for all the help. They were able to change some of the functionality of the app to suit our needs. Much appreciated!

hatWRKS
United States
7 days using the app
February 8, 2021

Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.

The Jennifer Claire Moore Foundation
United States
6 days using the app
July 18, 2018

We started using this app first on www.astralcycling.com and now have installed it on our second shop. Works great and the service has been quick and always addresses what is going on.

The conditional logic works like it should and allows us to build out so many options for all of our product pages. I like that you can build a group and duplicate too, not have to rebuild it all over again for another page. Other option apps i've worked with don't allow this and it requires a lot of double work.

Great app for the price - you get a lot of options.

Rolfprima
United States
6 days using the app
August 20, 2020

Very quick response from the team. I needed a way to show an option was sold out and they created a pop up to say the item was sold out and made it so the item couldn't be added to cart. The app is generally easy to use and great for custom options.

Misfit Makes
United Kingdom
6 days using the app