Lizandez Pty Ltd
Just doing a theme upgrade and APP support was brilliant. I have used this App now for a few years and it does actually get me sales. Love the conditional logic which makes it easier to customise to my personal needs and customer demographics.
I've been using this app for five years now. This is not a review from a new user - that's five years of using the app, tweaking the app. And enjoying it. First off - the interface is tricky. But it is incredibly powerful. And it just works. Zero downtime. To quote Ron Popeil, this is truly "set it and forget it". Over the years, I've had occasion to ask the W3 people for help on several occasions. Quick to respond, accurate answers. They've solved my problems EVERY SINGLE TIME. Sometimes it's a tweak to my website to get the result I want and they make it happen. I give them permission through Shopify, and for a very minor fee I get the result I'm looking for. If you visit the "design your own" portion of my website, you'll see their app in action. Great app, great staff, great service. Seriously. If you need product customization, then you need this app. Richard Ash
Tired of using Bold Options? So were we. Do yourself a favor and just make the switch. If you were able to figure out how to make Bold do what you want then using this app is going to absolutely floor you with how easy and logical everything is. The integration was a 1 button process. The documentation for this app is absolutely phenomenal, and we were able to make all but two customizations to our site by ourselves without needing programming knowledge. For the remaining two customizations (changing selection border color and altering the functionality of one of the widgets) we opened a support ticket with W3 and they answered both of our questions in plain English, provided copy-paste snippets that solved our problems, and did so within literally minutes of opening for business. We later had an issue that turned out to be a Shopify problem, not a W3 problem, and they were just as professional and eager to help. The only downside to this app is that the customer can't edit options in cart. They told me it's a feature they'd like to see added to the app, but more groundwork would need to be done before such a thing could happen. The drawback is outweighed a hundred times over by the benefits, and my customers are literally reaching out to us with praise over how much better the ordering process is. Thanks W3!
Evil Geniuses Shop
Great customer service! I've reached out several times and have gotten answers within minutes that have solved any issues we've had.
Wonderful help/tutorials that are listed logically to follow implementation progress. We are using both the options and Image Customizer. Both are intuitive and easy to use. Amazing that we can now show custom images of our modbox wall mounted mailbox with any of thirteen different colors for the housing, door, handle, and letter tray for such a low cost each month! Previously we could only offer "custom" images via Amazon. We had a great sales lift by doing that, now we can have the same sales increase on our website! Customer service was exceptional during implementation too. Knocked my socks off (old CS term I picked up years ago)!!! Thanks W3 Team!
Like most apps, once you get the hang of it, it's great. They have good help videos, and I am pleased with how it works and how it looks on my website.
T H R E E L I S T
Very happy with the overall design and capabilities of this app, the BEST out there and we've tried others that did not provide as many options and were not user friendly. This app team will not only support you directly, but they have also taken time to create many useful video and written tutorials on how to use this app to get the best out of it for your store, which most developers do not offer. We have received unbeatable customer service every time we contacted support. They have always provided us with exceptional and prompt support, always very professional and knowledgeable, a pleasure to work with. Thank you Jason and the whole W3Trends team!! Highly recommend this app and team, stop looking, you found them here.
A.J. Sports World
great app we switched from bold and this is way way better especially considering they have a live preview customizer. The staff helped us set up everything so that it's working properly.
The Jennifer Claire Moore Foundation
Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.
Hillman Reid Premium Skin and Hair Care Inc.
Needed to create a long list of check boxes inside a product listing before a customer was able to add to cart. This works perfectly. Thanks!