Overall rating Based on 1999 reviews
App resets often when trying to add selection options. After saving, options come out of order miscellaneously. Items can't save with a "duplicate" error message even when there is no duplicate. No bulk options import option.
Want to like this app, but for the money, there is simply no way. For this kind of money, images and pricing should be dynamic and change as users changes them - at the very least. Very glitchy, doesn't save settings as expected. Waste of money!
And, no full uninstall... Horrible! At least give the option to remove ALL of your code snippets and liquid files.
For one more time i send an email and they dont reach back to me. I have issues and i cant work with them if they dont have good support.
I think it's a good app. I had tried a couple of other Options apps but this is the only one that has the flexibility that I need. The only issue is the support i think, because i send them an email to install for me and they did not reach back to me directly, as other apps do.
This App is currently broken. If your customers purchase using Internet explorer they will be able to add a bunch of options and not pay. Creating a customer service disaster.
Air Bnb Host Shop
- Apps is glitchy
- the UI is a complete pain to use
- Support doesn't seem know their own app and offers solutions that don't actual fix the problem
- Basic features don't work properly
- support gets back quickly (not accurately but quickly)
- No other app does what this one is spouse to do.
Downloaded it several days ago, still can't get it to the simple options. It is currently holding up my entire projects launch. Will update if this actually gets resolved to work properly.
Where do I begin. Product options by Bold is the app that I require for my online store but the setup is not so easy. Our issue is that when you create your options and the options forms are created. We have no way to edit how the form will appear on our pages. The layout looks like crap with input boxes and other from elements all over the place.
We have been back and forth with Bold Support regarding this and they continue to make small tweaks to the layout but we can't seem to get what we require even when we provide them with screen shots of how we want our page to look like.
To this point Bold has tried to work with us but we are 3 weeks behind our launch date of our site due to this issue... We need action NOW! and an extension on the trial would be nice to make up for lost time due to poor support.
Trade Show House
Can't do much without paying for the full monthly price.
Product Options is nice. BUT.... do not think you can create an order for the customer or recreate a new order because the 7 days authorization has passed...(mainly custom product sites, but isn't the point of product options?) Shopify "Draft" order and Product Options do not play together... As this is point of product options (to get around the limitations of Shopify options (only 3 per product) on a product, and Shopify support answer is to "create a draft" order, but you can NOT leverage product options to capture data when using "Draft" orders.
I paid for the app to be installed in my new theme back in mid-March and they stated twice that they did. I finally was able to publish my new theme today only to find out the options were not there, which means the app was not installed properly or even at all (no revised code is even in the new theme). They definitely need better customer service which is something they can improve on. The representative who emailed back told us to install it ourselves yet we paid for it to be installed properly the first time.
Will keep you all updated on the situation. For now, I would give caution to future users until I approve of their customer service and proper implementation skills.
I have had to seek support (on a number occasions) and I haven't found it very easy to get. At least half of the time I look, their online chat function is disabled (I thought it was a glitch but was told by an operator that they take it down when they get busy.....), I have called in and spoken with someone who said they would get back to me once they learn the answer (only they never called back), and I have written emails (mostly recently Wednesday of this week--it is now Saturday) and they take several days (they say 48 hours but in my experience its been longer) to respond.
Edited Nov 25, 2015 -- they have helped me resolve the issue -- took from Oct 19 to Nov 25, but it was resolved. A notice on their website said the Black Friday rush had them scrambling. Overall I like the product enough to keep using it as it does more than the Shopify variants can. I increased the stars from 2 to 3.
Edited Setp 27, 2019 -- its been buggy for a while. Finally with the integration of another feature it became untenable so reached out to Bold for a fix as the cart is not showing pricing and it isn't integrating with the new multi-currency option -- been waiting a week and still waiting for a reply (after multiple attempts to contact them). Been told someone will respond but they don't. I see there are several production option alternatives and at this point, figuring we may need to look there.