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I have been using this plugin for several months. Since January, my plugin has started to have problems. The customization options of many of my orders have not been counted. Some of the options that should have been charged were not charged in the end. caused me some loss
This App is awesome, i just tried it and works amazing, its pretty easy to set it up.
At first we had some issues in the past that took a while to resolve. However, Paul and Lawrence worked with us, and we are now up and running and everything seems to be going good. I must be honest, we have A LOT of option sets, and we pushed the software to boundaries it may not have been designed for. We did experience some of the negative sides of things as mentioned in some of the comments, but they stepped up their game and made things right! I must give them credit for that. Thanks guys for all of your help!
Gave their staff login to implement the app and they managed to break it meaning customers were getting things for free... and now their team havent responded
The app is good and Jeff from the support team helped me to set up the options I needed. I would highly recommend the app.
Hi There,
We are sorry you are not content with our app, therefore someone from our team have reached you out to explore options.
We are always happy to receive feedback and also, we would be more than happy to help you with anything you need if you'd still like our assistance.
Have a lovely day,
Customer Success Team I Shop Circle
Exceptionally helpful! This company consistently delivers when you need them to assist you in "uncharted" waters. My website was recently redesigned, Bold Product Options was added & I needed technical & coding assistance. This company went above and beyond to deliver the results I was looking for & they were happy to help me! Highly recommend this App and the company!
Thanks a lot for the review; I'm glad we were able to assist with some of the more difficult parts, and we delivered what you had hoped for. We're always more than happy to get to the bottom of an issue so that you can continue focusing on your store!
By the way, I love your Easter-themed collars! And the patterns on the other collars and leashes are very cute.
I have just started to switch over to the Bold Product Options App. The support has been GREAT! Rajni has especially helped me today with understanding the option sets and logic. Thanks!So excited about Bolds Product options app! First, I used another app, and there was just no way to add swatches to my customize-able products. Switching to Bold, they are giving me great support, free trial, and swatches for my products! So excited to see the difference in sales the more I use this feature, especially.
Hi there, thank you for leaving us a review. We're so happy to hear that our support team was able to resolve any issues or questions you had about the option sets and logic!
Don't hesitate to reach out if you have any other questions about the app; we'd love to help again. Also, your custom wood sewing tables are gorgeous!
Love the name change. From Shappify to Bold Apps. Bold name! I love this Product options app. Without this app I would have taken up more products then actually visible. This is a great app if you are an apparel shop or selling goods with different options. This app has saved me money and time. Some things are a bit confusing when it comes to installation if you arent a seasoned pro but if you can follow instructions and go step by step you will understand the installation in no time OR you can pay a 1 time fee to have BoldApps do it for you. All in all i am happy with the app and will continue to use it for as long as my site is active. Thanks!
I am quite a novice in this and couldn´t make it work. But I just get super service from Bold and they are helping me implement the app.
Hello! Thanks for reaching out to us, we're glad we could be of assistance. :-)
Unfortunately, Liquid code isn't always easy to work with, but that's why we've got a team of experts on standby to help however we can if you run into an issue with anything, including the installation of our apps. We hope you enjoy the app once you get a chance to better test it out!
The only reason I am giving any stars at all is that once the app is finally working it does what it says. My problem is more with the customer services I received. Each reply back to them took days to get an answer and even though I had gotten one reply on a Saturday, when the problem escalated to a LOT of lost sales I was given the excuse that they are closed on the weekend (then why did I get a reply on the middle of a weekend day?).
Basically the initial installation which I paid and additional $50 to have done, was done incorrectly. Didn't get a reply for three days and had to use an old version of my theme to make due for the mean time. That was fine, it happens. But then instead of fixing the theme it was suppose to be on they wrote over my back-up copy of my old theme and it was STILL broken! (when you ask for the installation they ask for the themes that you'd like it done on so why this was mixed up I will never know). So for the busiest time period of my shop I was left with no functioning theme, no back-up to resort to, and no apology other than another couple of days wait (this had gone on for well over a week) other than we are closed on the weekend I'll fix it now and never actually said when they were done. Later I discover the test settings they'd put to make sure things were running were still left active so a few of my listings had blank drop downs labeled test, making my site look kind of sloppy.
My back-up theme is still written over and has to be completely rebuilt and after all the money I lost because of their multiple mistakes you would have thought a refund or some comped subscription credit was in order. I lost easily $500 to $700 in sales given how high my abandon cart rate jumped over this time period. Very very very unhappy with this company's service