SC Product Options

This apps functionality seems to work fine and the support team is responsive at first but a deeper looks reveals inadequacies and imcompetance.

TLDR--has cost me thousands of lost revenue and a big bad headache I didn't need but I've been trying to get admittedly a little more than basic functionality.

For me 1 star seems about right for both execution and service.

I do want to acknowledge that they genuinely seem like they want to help and are doing things...it's just a mess and I'd almost rather them not try so I can look for other options or hire someone to do it for me.

Long version:

The goal:
Offer a single product with options that break out into separate already existing items in the cart (like a bundle!)

Problem 1:
Would update price but not sale price...seems like it should right? Not out of the box. Required a few back and forths but worked with team to fix.

Problem 2:
Would not update main page feature product to include options just like the product page. Seems like that should be a little more than basic because a few themes are available. Did require some more back and forth but eventually got it.

New problem:
Cart would not display pricing correctly. This is a bug. Was fixed.

New problem:
Now there's meta data and random lines in my cart and on the order in shopify. Does it export those random lines to shipstation...yep...no resolution yet because while I was working on this it broke entirely...[see below]...

New problem:
Broke my store. The cart did not update to correct pricing. No change caused this on my end that I am aware of...maybe it was maybe it wasn't...not going to outright blame Bold but the next part is really f-ed up. So I tried to fix by removing the item from the options.

BIG PROBLEM:
Now all my store items have the options. ALL of them. And they don't add to cart. Completely tanked my business for a day. They say it's a known bug but didn't warn me or anybody about it.

NEXT BIG PROBLEM:
Had to uninstall the app. Didn't fix that either. SERIOUSLY? The options were still showing up!

So then after all that I am giving them another try. Why? Because I really really need this functionality and there aren't that I am aware other options.

So...let's try again from a clean install shall we? Guess what? Yep problem 1 and problem 2 again. I asked specifically to address that so now I'm on email #65 to address something that could have been caught by reading on email #50. READING. It's like there are some robots working there designed specifically only doing one thing at a time and ignoring everything else.

AND THEN ANOTHER BIG PROBLEM:
Today some of my customers started emailing me that they couldn't check out. One of the people at Bold had been installing code on the live version of the site I think (though they claim otherwise) and I needed to revert back to an even older version of the store.

I'm still writing back to them as we speak to explain what I need done...this has been one sick, gross, pitiful mess on both a technical and customer service level.

UPDATE SEVERAL WEEKS LATER
So it turns out that leaving a 1-star review got someone's attention and I started getting more timely and useful help. They were able to re-implement the App in my store and produce good results that achieved most of my goals. I'm upgrading the review to 3 stars as an acknowledgement of the effort and the effect of the final product. I'm leaving it there however because I believe in the review system and it was honestly really difficult to get this working and caused me so much stress and headache and loss of revenue.

Great app, and quick response, Kemal and Armin provided professional support, I will definitely recommend this app to someone else.

This app did work for me, BUT before you get this:

First, be aware of the cost difference if you need conditional logic. It's another 9.99 more/mo. and it isn't obvious on the main page of the app. I was drawn to this app for that reason - conditional logic, then disappointed to learn it was more money.

Second: if you choose expert install (free), it will take at least 2 business days.

Third: CACHING is a very big problem while developing your options. You create an option, go to preview it in your development theme copy, and you don't see it working anywhere because cache has to be cleared. After two days of tech support, they told me cache needs to be cleared, but there is no option for that anywhere. Instead they give you a tech support link telling you how to edit a liquid file. I suggested they add the ability to clear cache somehow. I'm sure it would save them hours of tech support, and the end-user a lot of headaches.

Great app and really good and quick help of
Rony
Thanks a lot
For helping with all those options for

https://www.earasers.shop/collections/bionic-headphones/products/inearz-utopia-with-adel-technology

Mark
Earasers.shop

I like the app, but I wish they were a little more upfront about the installation of the liquid code, and the cost of it. The instructions are not very clear as to how to do it yourself, so really you are left with no other option but to pay the $50 to get them to do it for you.

Please read my review before installing this application as this app has a critical bug that they can't fix. As a shop owner, you need to know this information.

I loved this application. I've tried other apps and this is by far the best product option app, only if it worked.

The critical issue that they have not able to fix for past 6 months is that once in awhile, their added options do not reflect on the total price.

That means, a customer think they've paid for the added options, and it even show up in the receipt as if they've correctly added the options, yet it does not reflect on the total price.

This maybe happens once in a hundred sales, but we made so many angry customers. When they receive the package, the option items are not included because they didn't pay for them, and it won't show up in admin, yet it shows up in their receipt!!

There were many cases that we had to send those options for free to cease the upset customers. Some customers understood that it's a technical glitch yet, it does not leave any good impression on us.

Bold customer support has been helpful, yet they just can't figure out why this is happening, or by the nature of this app, this deadly critical bug can not be fixed for good.

I am writing this review so that other shop owners are warned before installing this.
As I said, I would love to use this app again, if they can ever find out the way to fix this.

I do feel that I deserve an apology from Bold CEO as I waited this app to be fixed for 6 months. I have had enough damage for using this app.

Regards.

Walter

Great ppl Mike is the best. If something is not right they will really try to fix it give it some time

This is a very good app.
The support was solid and helped me with the installation.
It is an application that can be used with confidence.

Love this app for our jewellery customisation. Great instructional videos, easy to use, great support

Great app and i express my heartfelt thanks to the support team, particularly Sanjay. This application has exceeded my expectations in terms of its functionality and ease of use.