Anmeldelser (2.614)
Afgræns
-
Efter bedømmelse
customer service is zero. They had me on hold for 20 minutes then forwarded to voicemail amazing customer care.
Hello there. I just wanted to thank you for your review and sincerely apologize that you had a bad experience with our phone service. We strive to provide the highest-quality service experience for all of our customers, which is why we offer live chat and email support as additional contact options which sometimes result in faster responses.
I'm glad we were able to answer your question, however do understand you have decided to move forward with another application. Should you decide to use Bold Product Options again in the future, we'd love the opportunity to rectify your customer service experience with us.
We wish you the best of luck with your store!
Can't do much without paying for the full monthly price.
REVIEW UPDATE: Lesson Learned. Duplicate Your Theme Before Installing An App in case there are problems. Anyone's app.
It was after hours and I had sent BOLD an email requesting help. A bit later I left the original review. I got an email shortly after leaving the review. They went in and uninstalled the app properly first thing the next morning and were very nice and helpful.
I ended up getting a different theme to do what I wanted. This app may do everything you want it to do but it didn't work for me. I think the fact that an automatic install is in BETA and a manual/supported install may take 2-3 days should be noted somewhere before you install the app. Perhaps I missed it and it is buried somewhere in the product description.
(original edited on 11/6/18) I installed because I wanted buttons instead of drop down menu for my product pages. After installing I find out Auto install is Beta and the other install can take 2-3 days. I did auto and changed the product selector to buttons. It did not work. I uninstalled the app and my site broke. My product pages filled with code on the live site. When I contacted Shopify for help this is a known issue that comes with uninstalling their app. In the end that is my fault because I failed to duplicate my theme before installing something new. Lesson learned. This may work for you but it didn't work for me and perhaps I did not give it enough time.
They want you to buy 3 apps to make a bogo offer, what kind of scam is that?
Tried to make it work on our website and when we checked "automatic install", it broke our theme. Really not cool - hopefully you can fix this ASAP. In the meantime : uninstalled!
Hi there! We have reached out through email to try and sort things out as soon as possible. We can always schedule a call and help you with the installation. Whenever you run the auto-install, please note to always make a duplicate theme. We will continue to try and get in touch. Thank you for your time.
We have 85 products, in 12 sizes, 13 colours, bespoke or made to measure, cup sizes, waist sizes..... you get the picture, endless, endless options. All of which become a total breeze with this app, PLUS looks brilliant on my site. Very neat and tidy. This is the best thing to happen to our store since we arrived on Shopify. And the support level is amazing - set up issues solved within hours of my sending a mail. Perfect. Get it. You won't regret it.
Very prompt customer support. They walked me through the whole process of getting started and the demo video was incredibly helpful! This is EXACTLY the app I've been looking for since we opened. Definitely filling a need for Shop Randy Bower!
Firstly I would like to Congratulate on their Excellent Customer Support!!! which is very impressive. I am NOT a computer whiz by any means and was having some technical issues,emailed them for help and in no time they solved all my problems. Super convenient App t for a non tech-savy like me.
Super Duper useful App. I would say it's a must have app for every store.
Saves us so much money by not paying for a developer. Great Company Great Customer Service and a Great App !
Thanks Guys!!!
Not only is this a great feature to add to my store, but the customer service that follows is outstanding! The Shappify team are really there to help with any request. A very easy company to work with
WOW! IS really all I can say. It is such a rarity to have such amazing customer service via email for, especially for an app. These guys went above and beyond in assisting me with a customizing issue I was having. they ere patient and very quick in their response time, they solved my problem and simply delivered great results. I HIGHLY recommend them.