Avis (2 569)
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These guys are good. Their support is good.
We sell baby stuff: https://www.audreyandme.com.au/
Their app helps a LOT!
This is an incredible app with some GREAT features. And it does ALMOST everything we want it to do. Only reason it doesn't get 5 stars is because there is some room to improve (which their reps have even said is in the works). Additionally, the tech support for this app is INCREDIBLE!! I would give them 4.9 stars (only wish they were a little quicker, but usually within 24hrs.....I'm impatient). Samuel L was super helpful on our last inquiry, which was probably SUPER easy for him but gave us the attention and consideration that made us feel comfortable. As our experience with this app grows, we will definitely provide more reviews. Great app for stores that offer lots of customization and options. OUTSTANDING tech support!!!
Bold is simply the best at everything they do! They integrated their app with my theme in a weeks time even though the first review on the app store said it couldn't be done. I highly highly highly recommend the quality people and services Bold has to offer!
Nir was awesome, only reason I chose bold, support it stellar. Support is critical in getting this set up correctly. Nir knows the app! Give him a raise!!
Oh My Gosh! I love, love, love the Product Options App. It has made my ecommerce site, www.thepenguinrev.net come to life. My whole business revolves around using customer's own digital images on my products so having the option to upload whatever images they desire is an absolute necessity.
And adding Product Options to my site was soooo easy. I was kinda concerned because I have a LOT of products that I offer and just the thought of having to modify each of those individually was causing me stress. Thankfully, your staff was sooooo helpful in getting me up and running...in one afternoon. It took a couple more days to tweak it, but now it's perfection and I can't imagine my Shopify store without the Product Options App.
Thanks a whole bunch and a lot.
Brenda K Moore
The Penguin Revolution
www.thepenguinrev.net
Your product staff team is the best! Honestly, I don't remember who initially assisted me in getting my shop up and running with Product Options but whoever it was Stayed On The Line with me for several hours making sure I understood How to make things work and Why they are supposed to work. They assisted me over the next couple of days to figure out why I had products that weren't working, helped me modify the Shopify Liquid Template so everything looked Just the way I wanted it to. I bow to your awesome expertise.
Critical app for my business. Couldn't be online without it.
This app has helped us bring in much more revenue and allowed us to expand our customizable product line. Customers love it! Brenda was a great help with the installation process. Thanks Brenda!
Hi there! We're so happy to hear that you've been enjoying our Product Options app in order to expand your product line. We love hearing that our merchants are succeeding, so thank you very much for sharing, and we'll be sure to share the kind words with Brenda!
Please let us know if we can help you with anything else. :-)
After a year being with the app and managing lots of frustration with previous bad experience with BOLD, I'm now actually trying to come away from this app mainly due to the poor level of customer service I have experienced over the last 2 weeks when requesting a copy, paste and check process.
The service model is friendly and personable but lacks the attentiveness, knowledge and support experience for delivery success and management of customer expectations.
This is just my experience but work does not get checked, communication has to be chased and most important in service support, customer expectations are not managed and customer success management is very poor.
I appreciate everything that has been attempted to deliver service but at the premium I am paying for their product, the service level is poor. I am now seeking an alternative product with a stronger support model.
In my opinion, a stronger focus on service delivery would help BOLD rather than a strong focus on being nice and passing the ball around. The very nice part should always be there but the customers needs professionally should come first followed by the nice engagement. I will be removing the app once i have found a more suitable vendor.
I hope my review helps Bold aspire to be the service delivery vendor they consistently aim to be.
Hello there! Thank you so much for taking the time to leave us this feedback; it really helps us evaluate what we are doing and where we need to improve, and completely understand where your frustration lies.
We certainly aim to do the best we can in providing consistent communication with our merchants, especially when their theme is being worked on. Unfortunately, sometimes the ball is dropped and we absolutely take full responsibility for it.
We're very sorry that the installation of Product Options onto your new theme didn't go as smoothly as hoped - we very much wanted to rectify the situation and ensured that the placement of the options was correct after it was pointed out that it was done improperly.
We understand that you need to do what's best for your business, even if that means finding a different app. Should you decide to continue using our app, we'd be more than happy to work with you. However, as mentioned, we understand you need to do what's best for your business, and we wish you all the best if you decide to use another solution.
Love this app. Very easy to install and has all the features I need. I had one tiny little problem with formatting how the total prices show, but Nirav was able to fix it immediately and now it works great. Thanks so much.
We were able to set up multiple options for all our products in minutes. This application is an absolute Must if you need additional options on your products.
I'd also like to point out the installation instructions were well laid out and easy to follow. We ran into a minor snaffu with our template code and their staff identified and fixed the problem really quickly.
Thank you BOLD for being awesome!