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Though I was able to use the app and set everything up it wasn't showing up in my online store. Jeff was great. He resolved my issue really quickly. Less than 20 minutes. Now everything is up and ready to go!
I installed the v1 in the past and was not satisfied. The work done on option v2 makes it now a top class app - easy to install and use. Even though we used one of the most complex ajax theme, Julian was very responsive and skilled in making it work for us. He went beyond our initial request to make sure it would work as expected. Great product. Great support. I am now going to look at other Bold products.
The app is good and Jeff from the support team helped me to set up the options I needed. I would highly recommend the app.
Hi There,
We are sorry you are not content with our app, therefore someone from our team have reached you out to explore options.
We are always happy to receive feedback and also, we would be more than happy to help you with anything you need if you'd still like our assistance.
Have a lovely day,
Customer Success Team I Shop Circle
We have used this app for about 6 months now to handle additional product options to personalize our products. Worked great initially, something happened at the beginning of this year, the product options are becoming unlinked from the products after they are setup. Customer support continues to blame us even when we walked through a screen share. Then radio silence. Then I the owner had to contact the company again and the support team needed us to start from the beginning with explanations. To this day we are still having issues with products we setup yesterday. HIGHLY SUGGEST NOT USING THIS APPLICATION.
Hi there. I just wanted to sincerely apologize about the issues you have run into using Product Options. It certainly should not have taken such a long time to reach a resolution, however I can assure you that Samuel is currently in the midst of writing a reply to further help you with the product options unlinking from your products.
I can promise you that we are dedicated to solving this for you and will do everything in our power to get it working correctly.
the support is very bad! Contacted them several times. They are either very slow in response, only until I pushed through Shopify then I got a reply, or they say, it's not our job, you need to find a shopify expert to solve it, or we do not support this function. If I can, it should be 0.5 star for this review.
I've had a great experience with this app so far for my apparel shop. I offer lots of color and size options and this has made my product pages look great and user friendly. I had a small issue with some options not coming through on orders but chatted with a rep (Jeff - thanks so much!) and got resolved immediately.
Bold Apps and their outstanding support really "clicks"! ;) Their apps are easy-to-set-up and very robost. We use in combination with Product Discount and Product Upsell for our protein coffee flavors - mocha, vanilla latte & caramel along with a free present with purchase. You can see an example here https://drinkclick.com/collections/new-special-offers/products/best-value-4-canisters-you-pick-the-flavors-free-shipping-free-gift-you-pick
Camila from Bold Commerce support helped me solve my technical issue very swiftly. This is the level of customer support all shopify apps should have!
Best support I've received on a 3rd party integrated app. Their live chat feature is amazing and allows you to capture the complete value of their product.
Thank you so much for your review! We really appreciate your feedback. :)
Thanks for choosing Bold!
Lawrence was so quick to fix a huge problem on my website just days before my launch! Very thankful for a quick response time and a resolved problem!!