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Essential to our store! Extremely well built and a huge time saver over custom coding options.
Easy to use, quick set up (With very detailed helpful instructions). Set up in less than 30 minutes! Does exactly what it needs to do and does it nicely.
Does what it promises to do. Good and speedy customer service. Thanks Bold!
One of the best apps out there but even more than the app is the customer service. I have not had a better experience in any business than dealing with Nicholas! I had several issues with my store and he solved them in a very timely manner even looking at some of the more complex issues with my store. Very happy to be dealing with Bold!
Hello there! We're so glad to hear your thoughts on our Product Options app. Thank you so much for the kind words! We're glad to hear that our support gurus were able to work with you to get everything solved in a timely manner.
We look forward to seeing your continued success, and helping you again in the future!
Great product and also great support. At the beginning of usage, I had some minor issues, which were immediately fixed by Ryan and the team.
Thank you so much for the review. We are very happy to hear that Ryan fixed up any small issues and got you up and running fast. Please don't hesitate to checkout our Help Centre or reach out through live chat should any questions come up.
Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!
The app is great. I'm very pleased. I got a lot of help with the installation from Pratihba. She is wonderful and very professional. Everything I need for my store has this app. Thank you
Words cannot express the gratitude I have for Ryan and the team at Bold. All I can say is— THANK YOU THANK YOU THANK YOU!! At a time when most companies treat customers like faceless tickets to be dealt with as quickly as possible or worse— ignored or disregarded entirely, the team at Bold went above and beyond my highest expectations to resolve a tricky problem that was ultimately caused by my shop's THEME and NOT by the Bold app I was using. I am absolutely BLOWN AWAY with the level of communication and support at Bold. Not only does their product work beautifully, they've also set a new bar in terms of customer support and satisfaction.
Thank you so much for the kind review! We are so happy that Ryan and the team was able to help you. It truly makes us happy that we were able to help you. If you ever need us we will be there, thank you for choosing Bold!!
Overall the product options App by Bold has been a lifesaver for us. We really needed the mix of pieces that it pulled together. I give it 4 stars only because there is just some slight room for improvement (like removing excess data from product info and ability to hide products from showing or not on checkout - because it impacts abandon cart messages in strange way for us but we have unique needs)...the service is SOLID 5 STARS and tech support goes over and above to keep it working if anything comes up or needs refinement. I've had several superstars (Julian recently) who just get it done right and timely. MUCH appreciated and thanks to the entire team.
Hi there! We're so glad to hear you've been enjoying the app; we appreciate the review very much. We appreciate the feedback as well, and are always looking at ways to improve our apps so thank you!
Julian is a stand-out guy and we're really happy to hear that you had a chance to work with him! Please let us know if there's anything else we can do to assist you. :-)
We have been using this app for a quite while. It had problems some time to time but my overall experience was like 4 star until they have gone greedy last month i lost £250 from only one sale because i havent noticed i lost my premium privileges. The product options werent adding up to the cart and lost £250 because i wasnt informed the price gone up from $19 to $49 to have the same options which i used to have. So the options already i was using wasnt functional to add up to the cart. As a result, i have decided to uninstall it and found a better app with a plus which Bold has never had... Sorry guys you should have let me know ...