SC Product Options

Two Thumbs Up!! Easy to use and does wonders for websites like my own needing options not available on shopify such as adding personalization. You name it the app can do it. If you purchase any app to make your life easier this is the one. Sincerely owner of www.libbybugs.com

My name is Craig and before I found out about Bold Apps, I thought I was going to have to change my name to "Crazy Busy for the next year Craig" as I was trying to figure out how to offer 8 product shopping options to over 5,000 products.

Browsing the Shopify App Store I couldn't believe my eyes when I found the exact app that I was not only looking for but desperately needed!

Time is money and I was not looking to spend the next few months adding product options before I could launch my Shopify store, I am now looking forward to launching it within the next few days thanks to Bold Apps.

I will update this posting after I have used the Bold Apps product updater/adder for about a month, but so far so "Very Good and pleased" .

Sincerely yours,

Craig
www.thebrandboutique.net

Looking forward to utilizing this awesome app for my embroidery business!!

Does exactly what we needed it to. When we had a little trouble with the initial install (we did it manually), Boldapps came in and fixed it for us. Very helpful.

The customer service support is awesome. I was in a bind and was having trouble with transferring my template to a new theme. They were able to assist quickly and I’m back to business. Would definitely recommend this app I love to give my customers custom options when buying products from me.

Thank goodness for this App! Saved my bacon since I hadn't realized that Shopify only allows 3 options (and each option is counted against the number of products allowed. I had discovered a way of adding more options, but it required some fairly heavy liquid changes and didn't allow for easy editing. Step in Product Options!!! Totally recommended for anyone who has lots of options with their products.

I was on the fence about purchasing this app - as a new business every penny matters....but this was probably the best decision I made. The foresight this app has to truly customize your product to make it EASY for your customer is spot on. The app is user friendly - I could not recommend it more.

Awesome app! Another 5 stars for the customer support. Every app builder should take this team as an example.

Exactly what we needed for our store--the file upload option is a huge help, and any issue or change we've needed to make, we've received excellent customer service from the Bold team. Without these guys, I don't know what we would have done! An awesome product.

Update**
They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help!

____________________________________________
Original:
My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex.

Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of.

Steps to break Bold Commerce Product Options (lol):
1. Add Item A (basic no add-ons) to Cart
2. Add Item B (most expensive options) to Cart
3. Remove Item A (basic no add-ons)
4. The cart page updates and displays the hidden Bold Options
5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options)
6. Checkout Item B (most expensive options) but pay Item A price

This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience.

Proposed solution:
I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will.

Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?