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I'm updating my review in 2021.
My product options often disappear by themselves on selected product options groups, particularly in those groups which contain more than 200 products. It's disappointing when customers tell me they are not able to see the options, and then I go into the products and realise the options have disappeared, and I have to reassign the options to these products.
I've feedback to the team but they told me they couldn't do anything about it. On option groups with smaller number of products assigned to them, they work well. This was my review in 2014.
Wonderful app! I'm delighted to know that I need not go into each product to amend the options in future, eg.. if I ever change the sizing options (I run a tee store by the way). And I love it that they let you set conditions to the options. If customer choose this, then that option will appear. it's very cool! :D
Finally got the app i have been looking for. Works great and the customer service is excellent
Great app and amazing support and service. Rick was extremely helpful, fast and had so much knowledge.
Hello there! Thanks so much for the kind words about our app and support; we're really glad to hear that Rick was able to work on things for you and get everything up and running properly!
We have some amazing talent here, and we're glad you got to experience that first-hand; please let us know if we can help with anything else!
I have been experimented problems with this app for so long.
But support reached me after my review and took care of all the issues, i wished the problem was solved sooner but it's fixed.
Hello there. I'm so sorry about your experience with our app so far! Unfortunately, it has taken us longer than we would like to sort this out due to the rarity of the problem. However, we believe we may have gotten things to work with help from our development team.
Our Product Expert, Samuel, has contacted you with the information, and we hope to hear back from you that things are working now! If you've decided to go with another app, we completely understand, and are very sorry we could not meet your needs. Ultimately, you need to do what's best for your business. We wish you the best either way!
I am absolutely thrilled with Bold Product Options! Their app has been a game-changer for my online store, allowing me to offer customisable product choices to my customers effortlessly. But what truly made my experience exceptional was Ahmed's outstanding customer service. When I faced an issue with the app's integration, Ahmed was incredible in resolving it promptly and efficiently. His responsiveness and dedication to ensuring my satisfaction were truly commendable. Thanks to Ahmed and the Bold Product Options team, my customers now have a seamless shopping experience, and I couldn't be happier with the results. Highly recommended!
Nir helped me about right away on support - super fast and app does what it needs to. Thank you and looking forward to exploring this app more.
Jeff via support chat and Jason who gave me a hand with the install and the walk through are awesome and the app is amazing so far as well. I'm really impressed by the responsiveness to my questions and they definitely go above and beyond.
Alina and Emira helped me out today and were amazing to work with. I am really impressed with the support - everyone is helpful and so patient.
Alina - so great today, super helpful!!
Thank you so much for your nice review and for choosing us! It's our pleasure to hear that you found our app very useful and that our amazing support team hit the mark for you.
Always at your service!
Cheers,
Customer Success Team | Shop Circle
great customer support by Naman he did everything he could to help me with the best information.
The app itself is also great.
Great app! With many different price points on a "build your own" product, it took a bit of manipulation to get the conditions correct, but with Nicholas' help, (and a huge help he was!!) it is up and running perfectly! Thanks again Nicholas!
Great customer support! Always quick to respond and very patient. Will definitely recommend Bold to others.