SC Product Options , 2 525 vurderinger

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 87 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
13. desember 2022

Let me tell you - the customer service is exceptional! I used other apps that didn't work and then I got here. Customer rep Jeff answered any question I had, and very quickly I should add. I wasn't waiting 5 minutes in between each question for an answer, I got my answers in under 2 minutes and we were on for over an hour. He walked me through an entire product setup and I already have a product set up with less than a few hours invested into this customized! I can tell you compared to a certain other customizer I was using, this should get 6 stars not 5.

Prowear Co
USA
6 dager bruker appen
9. januar 2020

The customer service is next to none with Bold, they show great service and are on top of whatever issue or question I have. I would like to give a shout out to Abhi and Guri for addressing my problem right away today which has been a huge headache for a couple of weeks now. Thanks guys, keep it up!

GunDogBox
USA
6 dager bruker appen
Shop Circle svarte 9. januar 2020

Hello there! We really appreciate the kind words about our customer service team; we're so sorry you were facing the issue for so long, but we're glad that everything was able to be sorted out by our amazing specialists!

Please don't hesitate to reach out to us again if you run into anything else; we'd be more than happy to help you out again.

Redigert 25. september 2019

Omg, I just had the best customer support experience ever. Nir was a phenomenal support and helped me so much with organising how my products looked like. I heavily recommend!

I also have had help from Sukh, they were very helpful and I can't say a bad word. Thanks to them my webshop will work just fine!

Sögreni of Copenhagen
Danmark
6 dager bruker appen
Shop Circle svarte 25. september 2019

Hi there, thank you so much for sharing your experience with our customer service team! We're so glad to hear you left the experience feeling so good, and that Nir was able to help with getting your products organized using Product Options.

Please let us know if you need any other assistance! :-)

19. mai 2019

It doesnt work how its supposed to and they have charged me for the service during my trial! I have requested 5 times to tech support that this be fixed and yet they do Nothing! 2 Months I have been waiting for them to fix this and all they do is message you back to say its fixed when you only have to look at my site to see it isnt fixed! They have cost me thousands of £ in lost business! The tech team could not care less! What a joke!!!!!

So-Solar Ltd
Storbritannia
5 måneder bruker appen
Shop Circle svarte 22. mai 2019

Hi there, I'm so sorry to hear about the lack of support and frustration you have experienced. Please know we're doing what we can to get in contact with you! We hope that over the phone or email we can clarify a few things, including making sure that you are refunded or credited appropriately. We've sent a couple of emails and will try once more to get in touch!

1. juni 2017

AWESOME APP!! I have just installed it and am testing it but it performs exactly as described and is the perfect solution to our shop. We do all personalized pet items and this is so easy to set up and a BIG time saver. They also helped me out installing the code for Ajax and did it in record time.

Flyingdog
USA
6 dager bruker appen
11. oktober 2019

We have been using the app for a few months with our products having engraving options and we looked today and all of our engraving options were gone. The main point for the 1 star review is that you have to select all your products one by one for the options. you cant select entire groups of products which takes way too much time. If they fix it so you can select entire groups of products I will change my review to 5 stars. for now the app is useless.

HipFlaskPlus
USA
5 måneder bruker appen
Shop Circle svarte 15. oktober 2019

Hi there, thank you for the feedback about our app. We're so sorry to hear that you ran into issues with the engraving options showing up on your products.

I saw that one of our product experts attempted to give you a call to discuss this better on Friday, however wasn't able to reach you. I was informed that by creating a collection of products that will have the engraving option on it, you can easily assign your options to that entire collection rather than selecting all products individually.

If you're able to, please respond to our latest email from our specialist, Nick, and let us know how we can better reach you! We'd love to be able to help you get Product Options working better - and more easily - on your store.

20. april 2020

Great app but also great service. Whenever I have issue they get it fixed right away. thanks Rony, Clifford, Keysey and Carter.

Moissy Fine Jewelry
USA
5 dager bruker appen
16. juni 2016

Amazing App!! It saved me prob over 50 hours bec my site has tons of diff options. The only prob is that it doesnt work with every theme so make sure your theme works with this app.

Barzelh
USA
4 måneder bruker appen
21. april 2020

The idea of this app is great however it causes major issues at random times. The app support simply don't respond when it gets too hard. Save your money

Blond + Noir
Australia
4 måneder bruker appen
21. oktober 2019

First I want to say that the customer service from Bold is beyond excellent. Rony was extremely helpful in assisting us in getting name engraving setup on our store. He even helped us to get the price to change on the product page when engraving was selected. This is truly a great app from a great company ...

AFBookstore.com
USA
5 dager bruker appen
Shop Circle svarte 22. oktober 2019

Thanks so much for the kind words; we'll be sure to let Rony know! He's a great guy, and is very knowledgeable about Product Options, so we're thrilled to hear he was able to assist you with getting the engraving set up for your store, as well as the price changes on the product page.

We appreciate you taking the time to leave us a review; thank you, and please don't hesitate to reach out if you need anything else!