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The app is good, can provide almost all programs you need. But the customer service is too too bad, they reply too late. Sometime you email them several times, they will never reply to you more than one week. This is really disappointed. I have to list my experience here, we paid nearly $50 dollars for this app, but the service is too bad, your app not worth this price!! If I find other better app instead, will not use yours right now!! Bad customer service, remember, the live chat is never available!! You can't find them anyway.
Thanks so much for taking the time to leave a review of our app. I'm deeply sorry to hear you had a less than perfect customer service experience. Live chat is available 6 days a week, during business hours. I can confirm our specialists have reached out and have been helping with a solution for your theme. I hope that we're able to come to a resolution that works for you.
The worst customer support we have ever experienced. Last Friday we sent two technical support requests, one is to apply for the installation code from the APP, and the other is to leave a message in the help center to ask for help to set the "add to price" function. On Monday, we received your email, one email replying to the code installation request, let us accept the request of collaborator account, we accepted it immediately. The second is to reply the email about the "add to price" request, and let us check your youtube channel and find solution in help center. I have read all of these. If it can be resolved by ourselves, why should we ask for your help? So, when I replied to your email, I asked again to help us set up the "add to price" function, but so far there is no reply! On Wednesday, I received your email saying that the code was installed, but never mentioned the "add to price" setting request , why??? On Thursday, we tested the installed code and found that there was a problem, so we recorded a video to inform you that there was a problem with the code, and then there is no reply until now. Why is your online chat function never online? If you can't provide online support, why put it on the website??? Our website was ready to go live one week ago, just wait for you to help us set it up, it has been a week. Now it's Tuesday again, no response from Bold customer support team, it has been 10 days (7 business days). We really don't have time to wait any longer.
I'm so terribly sorry that we failed to meet your expectation - our goal is to help your business grow and to help you succeed. We really appreciate your feedback and hope that you can give us another chance to meet your expectation.
Great app! I would give it 5 stars except a little bit frustrating to set up. On one of my first chats, I was told what I wanted to do wasn’t possible. Thankfully, I had an email from them stating otherwise so I got the help I needed from that source. It took several emails to resolve but that was most likely because I’m slightly “technically challenged”. All’s well that end well. 3 cheers for Nick and the BOLD support team!
Nothing but problems. Without a developer you'll be out of luck.
a big thank you to Rony, for helping me very promptly, super easy to deal with and got the issue resolved :)
Hello! We're pleased to hear that Rony was able to help out with the issue you were seeing. Please let us know if we can help out with anything else in the future!
The staff with Bold Product Options is very efficient and responsive! So helpful with all questions and concerns. So happy I decided to work with this App.
Extremely poor customer service! Emailed them several times in the past 2 weeks!!! I have been really patient to hear back from Bold, probably more than I should have. Time is very critical in business and we cannot wait for weeks to solve the issue happened in the checkout.
Hi there, I'm very sorry to hear that there are issues going on with the installation of our app to your store! We'd love to book a time to give you a call so we can discuss this further; please let us know when you are available! In the meantime, you can let us know which theme you'd like the code installed on so our experts can have the code installed properly!
My bold apps are top notch.Support has been great throughout the development of my stores site. Thank you Tamer for always following up and checking on our progress.
This is a very effective tool for adding options and variants that don't require pricing. It addresses a severe limitation in Shopify's product structure.
FAST support and great features. I cant wait to apply it to my store.
thank you
Ted