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Awesome support by Ryan. First off my client was on a old premium version of Bold Options and they were able to help upgrade us to Bold Options v2 premium. The day of launching the new theme, Ryan and his team were able to help get all the files updated with the Bold v2 code right away.
Thank you for your review. We are thrilled that Ryan was able to help your right away. Our team is always to help you when you need us!
Great app! The support team are always super helpful and very responsive.
Hi there! We're so sorry that your initial experience with our support team was not up to standard, however we're very glad to see that we were able to get everything sorted and turn things around for you.
We look forward to hearing about your future successes, and are ready to answer any other questions you might have!
I’m new to Product Options and needed help understanding how to configure the conditional logic functionality. Rick, from their team went above & beyond to help set it up for me. I am still trying to fine tune it and their team is super responsive and very helpful. I am super-small business and trying to keep costs down, so I have been hesitant to spend extra on Apps. I am confident that once I get Product Options working for my physical products, it will more than pay for itself. Thanks Bold team!!
Deelen was very helpful and prompt when it came to helping me sync my products with the app. I felt like I was in good hands when it came to using the app with my store.
We've been using Product Options for several years. Had a problem today and worked with Deelen through their handy chat option. Deelen helped me to quickly troubleshoot the issue and got my store back up and running. The customizations offered through the options app are just what we needed to get our orders submitted with the right personalizations for our clients.
Without a doubt, one of the BEST apps I'm using for my shop. The ability to not only add options, but also add conditional options, has been a game changer for my business.
Special thanks to Mona and Aman for the 5-star service they provided as I migrate to a new theme. I ran into a couple of issues and they resolved them in record time.
Wholeheartedly recommend the app and the service they provide.
Update 2023: Still amazing support! As I migrated to a new theme Deleen was able to quickly come up with a solution for me that enabled me to configure the app exactly how I wanted.
Nir was an amazing customer support person who went above and beyond. I did not expect this level of service since I've had bad experiences in the past with subpar service where only "by the book" responses were given. Nir really knows his stuff and I would have had to pay a developer hundreds of dollars if not for him.
Thanks!
Rushit, Brenden and MC were amazing. The customer service is the best and the app is exactly what we need to help guide our customers through our product offerings. 5 stars all around!
Great customer service! shoutout to Jeff, really helpful and fast to solve problems, makes the app experience much easier
Still experimenting but so far the app is fantastic. Tech support from Nir was very helpful, much appreciated.