SC Product Options

UPDATED REIVEW;
User beware, the new owners of this app have consistently made sweeping changes that either make the admin experience worse, or break things with no warning.
  
Like making a change to how an option type is displayed to the customer, and then telling us they can't roll back the change and we have to use a work around to undo the pointless change they made.
  
Or changing how options are applied to products, and then not telling us that updating any option set would cause those options to be applied to all products in our store, unless we went through the time consuming process of reselecting the products. They pushed an update they knew would break things and decided to make it our job to migrate to the new selection system it instead of doing it automatically.
   
   
TLDR; Don't get invested in this app, especially if you are a power user / have products with lots of options. Shop Circle keeps making the app worse and they haven't added any new features since they took over. Only removed quality of life features and generally made it worse.
  
  
  
  
ORIGINAL 4 STAR REVIEW;
Thank you to Jeff and his team for solving an occasional issue we were having. Occasionally priced option variants wouldn't be in the cart when the customer checked out.
The support team fixed this not only for our live store, but also for our development mode testing store. Thanks again!
  
Now if only they could add some quality of life features and proper integration with a few of the apps BOLD still owns.

We had some bad code and other issues and have a complicated set of products and options to deal with. I was able to spend so much time with the support team it really helped.

Muaza was listed as the last rep and was able to assist in locating some bad code that was not part of thier app but appeared to be.

The learning curve is there but once you get it the app is very robust.

I cannot sell my products without this app as I need it for the customers to put in their customisaiton details. It has been fantastic.

We've been using this app for a few years now and it's has been a game-changer for our cake business. Support is also really helpful.

Works as expected for single products - incompatible with Shopify Bundles, nor is it in their roadmap.

SC Product Options continues to be one of the best decisions we've made for our online store. The flexibility, ease of use, and powerful customization tools have completely transformed the way we sell and manage personalized products.
We’ve had the pleasure of working with several incredible team members in the past, like Harim, whose knowledge and dedication made our initial setup a breeze. But recently, we had the absolute joy of being helped by Lina, and I just have to say she’s a game-changer.

Lina delivered one of the best customer support experiences we’ve ever had. She was incredibly fast, clear, and helpful. She went above and beyond to make sure everything worked perfectly for our store. Honestly, it felt like we had a secret weapon on our side. She’s the best thing that’s ever happened to us in the world of tech support.

If you’re thinking of using SC Product Options, do it. The app is fantastic, and the team behind it — especially Lina — makes it a 5-star experience every single time.

At the moment, I cant recommend this app to anyone.

We have been using this app for some years and the problem since start is that the app cant translate currencies at all. They will change the currency symbol (for the language visiting) but the digits will be the same. This means 1000 SEK will look like 1000 EURO with this app. This will scare customers and it makes us lose orders all the time.

Second problem is that this app is not compatible with any of the most common language translate apps.

I have talked with the app developer about a solution for this problems for about 2 years. This year they say they hope to fix this by the end of the year.

Now I have contacted them 3 times, asking for status, asking for payed extra service, and asking (last time) for a desperate alternative solution for our store. They dont respond to anything.

We are really sad that we have invested so much time in this app as it seams the developers dont really care about it. On top of all, the set-ups and data in this app cant be migrated to any other options app. This is really bad.

Updated Review: We were on the premium plan with the Bold PO app and have experienced a significant decline in quality of customer service and the app in general since SCPO acquired it. At first we were excited that they reduced the monthly price point for the premium version by $10/month, but it has come with a serious cost...

Since April 2024, we have encountered issues with incorrect orders, missing required fields, and improper customer charges. Despite customer service's attempts to fix these problems through coding changes, the issue was not resolved and it took over a month of back-and-forth communication to finally have it fixed. 

Unfortunately, since that time we have started to have other issues pop up related to the code changes that SCPO made to the site when attempting to troubleshoot our issue in April. Shopify and our theme developer have confirmed the issues are related to those changes made in April, however SCPO said that is not true. As they were unable to assist, I had to seek assistance from an outside tech person to address the issue that they stated they could not find evidence of. 

Recently, I again noticed an issue where if someone is changing dropdown menu fields that have a price adjustment attached to them, that the pricing is not always updating correctly on the product. Sometimes it states a price much lower or much higher than it truly should be. I also was not able to add this product to my cart. I sent video evidence of this to customer service and they said they would need to pass it on to the developer to review. I just received an email from the development team not addressing my stated issues whatsoever and telling me that the app is working as it should when this is simply not true. I am beyond frustrated at having an app that I pay $40/month for and my tech issues are not thoroughly investigated, the responses I receive fail to address the issues at hand, and they repeatedly dismiss concerns of which there is video evidence that they do, indeed, exist. 

SCPO, it is time for your developers and customer service team to do better and support your clientele. 

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Previous Review: We have been using this app for about the past 6 months. We utilize the Premium version and for what it is, it is quite pricey; being the only app we found that will alter the pricing at the top of the page with variants, they have a corner on the market, however. For $50/month the easy of editing variants could be better. Another large drawback of the app is that you cannot utilize currency selectors for customers as Bold variants will not adapt, resulting in undercharging of customers and lost revenue. Customer service has been fair as well as overall experience. Again, biggest issue would be premium pricing is $$$$ for what it is.

Aplicativo tem uma boa usabilidade e funcionalidade. O aplicativo é tão intuitivo mesmo sem tanta experiência em programação consigo fazer toda a estrutura do produto e suas variações. O suporte é muito solicito e rápido quando foi necessário aciona-los sempre tivemos a resolução em poucos minutos.

I built my entire site around these menus. Over forty colors to choose from in three separate menus so 100,000 different variants type a website. Need to update your options menu? No need to edit every listing, just update the menu! Pretty slick software.

Support is on the spot and quick! I recommend this app strongly.