SC Product Options

I honestly don't understand how this company got so big because they do not know how to code, and not a single one of their apps can be installed at the click of a button, like it should be. Even the basic automatic install of the app doesn't work, so even before the app is installed, you have to waste your time with support. It's always a massive headache to setup anything, there is barely any help, and the help area is very confusing, very un-intuitive dashboards, annoying chatbot support and when you finally get someone you learn you have to wait 5 days to get help. I tried a few of their apps 4 years ago and it was the same headaches. Avoid this overpriced company, there are much better ones that do the same thing, and who actually know how to write code and care about their user's experience.

Excellent service, Kelsey and Dylan made sure everything I needed was taken care of! Highly recommend!

Don't bother - completely slows down your website! Options work fine, but makes the website load a lot slower.

Great app, good for product options and changing prices of additional extras.

Love it! needed something simple and effective to allow my customers to upload files. Bast part these guys actually get back to you when you have a question.

I am excited to implement this into my store. It will give my customer more option and in turn promote better customer service. Thanks you for such a great app!

Jamie Mason
Season's Gifting
www.seasonsgiftingmt.com

UPDATE: Too good to be true. The app isn't working as advertised. What I wrote before is still true about installation, but now its been amended. The formatting on the options are not editable, the options are showing up, but not all of them, and the conditional logic isn't showing up.

This app exports your data from shopify servers to the bold app servers, there is no mention of this anywhere BEFORE you buy it. I was really unhappy with the security issues of this, there are implications if you want to be a compliant business and you are not specifying this in your privacy policy. How can you be accountable as a a business if you can't track where your data is going? I am still awaiting a refund from bold apps after 6 weeks, so it looks like their promise of a refund if you are not happy with the app is a bit pie-in-the-sky! Be aware, this is NOT an recommended app for a business website!! You also have to have the $19.99 to use any kind of conditional logic with the product variations, the $9.99 version is pretty useless, this is not made evident until you install and are billed for the app, also if you want to remove the app you have to go and manually remove the liquid files from your HTML and CSS files this is not that easy to do. I would have concerns about data-mining issues.

I recently installed the Premium App. I reached out to customer service with a few questions in regards to Option Sets. Samuel L was super friendly and helpful! I'm looking forward to mastering the app :)

Bottom Line. BOLD Apps has one of the WORST customer service I have ever seen. I have reported them to their Shopify Account Manager and I truly hope that Shopify forces them to up their game. If I install a trial I should be able to get tech support immediately. Not send a dozen emails that go unanswered and then have to wait a minimum of 48 hours to schedule a call with someone (which is only a brief call) just to get the app working??? How does that make sense? When I install an app it is because I NEED it NOW - not 48+hours later. Shame on you Bold! I truly hope Shopify forces you to step up your game or kick you out of the App Store altogether.