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Have been using this app for around a year. It works well to replace the variants but has one major flaw. Every time I add a new product the options do not show up automatically. I have emailed support numerous times and I have been directed to change a number in my theme code to reset the cache. This works sometimes but not all the time. Sometimes when I need to add a product in a pinch I cannot ...
swatch update is okay. It is basically a choice of colors but the colors are now squares or pictures. it lacks the ability to link a color selection to an image which practically all websites do and is what we would like so still 1 star for now.
I already have a support ticket open 501529 it's been 3 days since I have heard a response to this ticket.
***UPDATE*** After 5 years of paying for this product the current problem is making me want to leave Shopify all together.
The app is great it does what I expected and beyond. The customer support is absolutely amazing and not what I expected. When I told them I was having trouble or that ...
The support from this app is extremely poor. We have been facing issues with the app and have raised the issue multiple times but did not receive any response from them. Meanwhile the app doesnt work the way it should and causing a loss on every order as the customisation charge is not getting added to the orders.
Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we ...
2024 Update:
I used to like this app when it was still run by a company called Bold Apps. Then, it seems they sold it to some company called Shop Circle and it's terrible now.
I've installed a new theme and I had to get them to reinstall their app on it. It's been a nightmare - at first, it looks like everything is done, then you find out that there are things wrong all over the place and so you ...
Thanks very much for taking the time to leave us a review; we're always happy to hear when support is able to solve any issues and answer any questions our merchants have!
We ...
Horrible! Bold have deteriorated beyond all recognition over the past 5 years or so. Their apps are old, incompatible with each other as well as many features of Shopify. Support is hopeless and the apps are expensive too. Have gone from using 5 of their apps to none now and it will stay that way.
Unable to duplicate the entire option sets for each product. You will always need to copy each option one by one from another product if you are building a catalog of similar products with slight changes.
Huge waste of time.
This app is buggy. The conditions don't work half the time. If you're looking to lose money and be frustrated, look no further.
Thanks so much for taking the time to write in with your feedback. We are so sorry to hear of the problem you had with your conditional options. I can confirm our team has ...
If you are considering investing your time and resources in Bold Product Options, READ THIS FIRST: BEWARE THAT ONCE YOUR SHOPIFY STORE REACHES A POINT OF 1000 PRODUCTS, BOLD OPTIONS STOP WORKING! I have a live store that relies on Bold Product Options for all our product options and we continuously create new products and new options. Suddenly, we discover that new options are not displaying for ...
Thank you for your review. Our sincere apologies for the impact that this has made on your experience and the affect it has created. Please know that we really appreciate the ...
Used to be a good plugin until today. My product option on my website suddenly not working. It was all ok all the while and we have zero clue what happened. I didn't notice this app was no longer under Bold until this happened. My team and I were trying to contact their support via email, chat, and any way we could. They greet you but when asking about our problem, they do not reply at all. My ...