SC Product Options , 2 536 recensioner

So easy to set up and use. Product swatches are amazing and easy to set up. I could even change the size, have a larger image pop up when you scroll over the swatch, and change the background colour of the swatch (with custom CSS). The product conditions make it easy to set up a clean looking cart. The support team on the live chat are AMAZING and super helpful. Julian is the absolute best and gives great tutorials and screenshots to help along the way. I highly reccommend this app.

Wow - simple and great customer service. If you need to add options to your app...get this app and don't waste any more time! Thanks!

Laura from Proprazzi

Really enjoying the Bold Features thus far. Jennifer was very helpful - customer support for Bold is great. Love the live chat feature, I never have to wait and they're always willing to look into the problem deeper and figure out the problem. Thanks!

This was almost exactly what I was looking for in order to offer different options within my store. The installation process was a bit challenging and if you are not an expert with HTML then I would highly suggest going with the install set-up the bold team offers.

Very pleased with Product Options by Bold. There are a few improvements that they will need to make for me to give them a 5, but the customer service has been very very good and has helped me give options to my customers that would be difficult with the Shopify platform alone. I believe within a year Product Options by Bold will have all of the options I need to be 100% happy. Hoping price does not increase as that may affect my opinion as well. But VERY pleased as of now! PS MC was extraordinarily helpful and responsive. Easy to talk to and work with!

This app has saved a lot of time coding, fulfillment and helping us sell more products!!

Amazing support behind this product. They have been extremely helpful and responsive. (Thanks Sam!)

Just the drop down system we were looking for, its worth upgrading to premium to be able to make the conditions. Their customer service is really helpful too!

When the App works its great, if you eve get a problem with it, you'll wish you'd gone for something else, because the customer service is non-existent, and in this fast paced web world we live in, this is totally unpardonable! I would give 5 stars for the App for what it does when working OK, it's really good. That's the upside, if I had known the downside before getting all of our products hooked on the App, I would never have gone for it. It will often (more often than not!) freeze on you when working, resulting on work being lost and having to be redone. We got into the habit of saving our work every couple of moves just so we weren't caught out, but its a total pain in the rear. Then there's the problem of massive and varied delays in synching with Shopify, anything from a few minutes (occasionally) to several hours (most of the time!) which make working with the App extremely time consuming. Lastly there is the BOLD unbelievably poor customer service. You used to be able to email support but now (from 21st. July 2022 on) you get an auto email 3 hours later advising that "To serve you better, we are asking that you connect with our support team through our Help Center. From here, you can submit a support ticket, chat with a product specialist, view our helpful articles, and even create an account to track your ticket progress." Filling out a support ticket which prompts a series of auto emails, spending hours trawling through the "help center" and attempting to talk to a real person on their 'live' chat is a soul-destroying and time wasting experience, it took me 8 hours of frantically trying everything to get a human response. Once I had a human (it seems like there's only one there - Alina, unless they're all called that!) to go through our issues (which was a BOLD issue, not of our making), it was dealt with within 24 hours, but the total drama meant that we had possibly lost £1,000's of business in the meantime. For us to change now would be a massive operation, but because of the above experience, we have started to investigate other Apps to do the same thing. When your business depends on it, you can't rely on an automated service, yes, you need FAQs to get X% of issues dealt with automatically but for the other X% unless you have the back up of excellent customer service carried out quickly and efficiently, you're taking a huge gamble. We'll follow the advice of other one star reviews here and check out other possibly better and possibly cheaper Apps with a proper customer centric focus. Bye-bye BOLD.

This particular app (plus a bunch of other by the same people), are THE particular reasons I haven't abandoned the Shopify platform altogether and gone shopping for something else!
Nah! ... but I tell you, Shopify should SERIOUSLY consider going to the piggy with a hammer and buying this guys up. That good are their apps and post-sale service. The functionality and flexibility they add to the more advanced Shopify store is unique in the Shopify app ecosystem. You can shop around for a cheaper alternative (been there, have the T-shirt) but you will fall short on your objectives or obtain just that, a cheaper product.

Great app and very good support. Ahmed help me a lot for the setting up. I like it a lot and I recommand it