SC Product Options , 2 525 recensioner

Support team were fairly hopeless. Took almost two weeks just to get into contact to get it installed. Finally when it was, design was all out of whack, but I trusted them to fix it, would end up 1 step forward and 2 steps back with simple changes mucked up. Once we recovered, I had multiple developers who needed their help with integration/fixing up their mess and once again they weren't very helpful.

Finally these guys were my saving grace when they brought out their version, https://apps.shopify.com/product-options-w3.

With a quick test, I uninstalled Bold in a heartbeat and haven't looked back. Stay away from Bold. You'll soon realise it's clunky, doesn't work very well & help is very superficial.

I tried this because I love Product Discounts and I figured that Product Options would be well integrated. It was not. Here Are the Issues I had with the plugin while it was live:
1. It did not update the cart total in the normal way so the Free shipping countdown by Free Shipping Bar did not show a proper tally.
2. It gave away a free Item on its first transaction. It did not charge the option fee to the customer so I had to eat the cost.
3. The solution support gave me to this was an unacceptable workaround, they wanted me to disable my PayPal express button.
4. If you run a storewide sale with product discount your product options will take 24 hours to update to the sale price, and then presumably take another 24 to revert to their normal price after the sale ends. This is unacceptable.

It might be a great plugin for your use, but for my use it was not acceptable.

Fantastic software just like every Bold App I have ever used for my stores. I received amazing support from Rony because I needed help with my set up. He went over the top to help navigate my special circumstances with the Themeforest Theme that my clients wanted which needed some special edits on the same day that I was trying to launch! Thanks again BOLD!

Very difficult to install but functionality looks good

UPDATE____

For one more time i send an email and they dont reach back to me. I have issues and i cant work with them if they dont have good support.

I think it's a good app. I had tried a couple of other Options apps but this is the only one that has the flexibility that I need. The only issue is the support i think, because i send them an email to install for me and they did not reach back to me directly, as other apps do.

Intuitive and super simple - deploy optionals across products with ease and differentiate optionals amongst products in the same simple fashion - fast and solid!!!

Good app, but the Help Center website is badly structured. They make many other apps besides this one, and the worst part is that the support information for all of them is in the same reference page.
Every time you want to get documentation for this app, you have to check if the search result is about this app out of 40+ apps. While this is a good app, this stress is tremendous and wastes a lot of time.
At the very least, there should be a filtering feature on the support page.
Again, this is very disappointing because this app itself is a good app.

Great app! I am glad that I found it. It solved my need perfectly!

I normally really LOVE Bold Apps and I think they're a good company, but this app definitely has some issues that they can't seem to fix for me. In particular, the app seems to randomly apply the options to some products and not others, giving me and my customers a very inconsistent experience. When I try to contact Bold, they are "kind of" helpful, but the thing is, I get passed from one rep to another and often have to explain the problem over and over again. I also feel that the reps do not read my messages carefully, because sometimes they make suggestions for things that I've already tried doing, which makes me feel like I'm wasting my time. I'm STILL trying to get it to work properly, after having it for over a month and paying for the $20 subscription. It's been a frustrating experience, but I'm hoping that Bold will try to improve this product, because so far, I don't feel like it's "there" yet.

Bemused Inc.

The product documentation is horrendous. It's clearly written to be deciphered by an astrophysicist, but not to an average user. There must be some hidden *modes* in configuring the options. I am literally scouring the screen, page by page, pixel by pixel, trying to locate some invisible radio buttons that are so ludicrously so well concealed!

It's been TWO weeks and I am still trying to figure out how to justify my US$19.99 / mth subscription. Obviously, my optimism has been misplaced...