Recensioner (2 606)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 87 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
14 juli 2023

Definitely give Bold Options a try!

I've downloaded literally every single Product Customization app out there (literally EVERY one) and Bold Options really stands out because of their excellent customer service. They are without a doubt the only ones that will take the time to really make this an app a fit for your store. They helped build several completely custom codes for my store that I would have otherwise had to hire a developer for. No other app as ever helped me like this - even for a very very simple modification, all the other apps I worked with said that that was out of their capabilities and I had to find a developer to help with. Not only does that obviously save on costs but it also helps fast track the whole process because if you have past experience with developers, you know that it's usually very slow.

I've worked with several customer service agents here who have all been great but most recently I worked with Nisha who was able to actual make code edits on the spot while I was on chat support with her which was amazing customer support. Truly exceptional customer service!

Make It Mine
USA
Ungefär 3 år användning av appen
13 juli 2023

Just want to thank Alina from shop circle/ bold products. Have had a issue on going for quite some time, She had it sorted in a day. Very good communication and super easy to deal with!

Thanks Alina

Aeon Giftware NZ
Nya Zeeland
Ungefär 3 år användning av appen
9 augusti 2022

I've been using this app since 2019 and it has been a game-changer for the customizations on my website! Customer service is always helpful and very quick to resolve my issues. Lately, I was having trouble with add-ons disappearing when a customer used a third-party checkout buttons from the cart page, so I reached out to BOLD for help. I forgot to allow them access into my orders to further investigate but Daniel took initiative to look through my code and saw that I was missing some lines of code that made sure add-ons stayed in my cart even with third-party payment apps, so he added it to a duplicate copy of my theme and told me to check it out before publishing. It worked! So quick to resolve an issue with little back and forth! Thank you!!

Jenny N. Design
USA
Nästan 3 år användning av appen
27 juli 2023

We have the largest selection on options to choose from for purchasing prescription lenses, more than any other website - and it's thanks to this app.

The support is to the point and seeks to quickly resolve any issues. Highly recommended.

Neil @ UseMyFrame.com

UseMyFrame
USA
Nästan 3 år användning av appen
29 juni 2023

Jeff was very helpful. He made a video for me so I can add the product options. I got what I need. Thank you so much! :)

My Sauna World
USA
Nästan 3 år användning av appen
Shop Circle svarade 30 juni 2023

What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about Jeff motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word.

All the best,
Customer Success Team I Shop Circle

21 april 2021

The product meets our needs. Some difficulties to configure it but I could count on the help of the support. More importantly, the support is excellent. Quick response, they really listen. They have provided a quick and efficient solution every time! And they are very nice. Thanks to Mona and Alina and all the other team members for your kindness and efficiency!

Bella Vita
Frankrike
Nästan 3 år användning av appen
Shop Circle svarade 21 april 2021

Thank you for your kind review. It is always our mission to meet customer expectations and we are so happy that Mona and Alina were both there to provide you with excellent support. We appreciate the trust you've placed in us, thanks for choosing Bold!

8 mars 2021

I highly recommend this app to create options on your site. Alina gave us superb help in any customization. Communication was always clear and she also gave us some helpful tips to optimizing the process. Thank you again! Now our site looks perfect.

SHUTTLEBUILT
USA
Nästan 3 år användning av appen
Shop Circle svarade 11 mars 2021

Thank you for your review. We are so happy that Alina was able to help you, your site looks fantastic! Thank you for the recommendation!

26 januari 2021

So far so good with this app. Any minor issues that I've had in getting up and running have been addressed quickly by the support team. Many thanks to Camila for all her help.

Four All Ice Cream
Kanada
Mer än 2 år användning av appen
Shop Circle svarade 2 februari 2021

Thank you so much for the review. We are very happy to hear that Camila fixed up any small issues and got you up and running fast. Please don't hesitate to checkout our Help Centre or reach out through live chat should any questions come up.

Redigerat 5 augusti 2022

This app has been a HUGE benefit to us! One of our differentiators is our massive customization offerings, and with Shopify's limitations on variants, we couldn't do what we do without BOLD. Yes the install takes a bit of work because you do need to get their team to help install sometimes, but it's worth it and you get to connect to someone to ensure it's done correctly. The only thing I wish is that Bold didn't make you pay so much for each app. Buying one of their products should give you a big discount on their others but it doesn't. Alina helped me make sure that the installation process was smooth and made me feel confident that If any problems arose the Bold team would be there to help.

MindFlowers
USA
Mer än 2 år användning av appen
Redigerat 27 juli 2021

I had trouble syncing my website to some options I added to the products page, and being a not-so-tech-savvy person, I had my issues. I reached out to Bold Product live chat, and I got connected within minutes with a nice gentleman name Ryan. He pointed out where I should fix my errors, confirmed that the conditions I created were all correct; and all I needed to do was to wait for the sync to complete and the products will be ready on my website. He was very patient with me the whole time, which I really appreciate. The website is running smoothly again! Thank you, Ryan!

Chester Mox
USA
Mer än 2 år användning av appen
Shop Circle svarade 28 juli 2021

Thank you for the review. We are so happy that Ryan was there to help you! Thank you for choosing Bold.