Recensioner (2 596)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 87 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
1 maj 2020

they have been good in the beginning and now that they became big they do not care about you NOR HELP YOU, we updated our theme and we needed them add there code to the theme, i emailed them 10 times called 4 times, and they are acting like a pig NO JOKE, i rarely write bad reviews but its extremely frustrating to go thorough what i am doing and i wouldn't want this for anyone

Mitzvahland.com
USA
Mer än ett år användning av appen
Redigerat 12 september 2019

After a year being with the app and managing lots of frustration with previous bad experience with BOLD, I'm now actually trying to come away from this app mainly due to the poor level of customer service I have experienced over the last 2 weeks when requesting a copy, paste and check process.

The service model is friendly and personable but lacks the attentiveness, knowledge and support ...

TOPSTRING
Storbritannien
Mer än ett år användning av appen
Shop Circle svarade 13 september 2019

Hello there! Thank you so much for taking the time to leave us this feedback; it really helps us evaluate what we are doing and where we need to improve, and completely ...

Redigerat 28 oktober 2021

Update 10-28-21 Unfortunately, I have to change the review I gave before after my latest experiences. After I realized the app created 2 issues in my shop I had to wait almost 2 weeks to get it fixed. This is unacceptable these days for an online shop, especially, when the app is a high-priced product. I had issues with my upload button, my customers were not able to upload their images for days. ...

FromPicToArt
USA
Mer än ett år användning av appen
Shop Circle svarade 23 augusti 2021

Thank you so much for the kind review. This just makes us so happy that we were able to provide the support that you needed. Thank you for using Bold and your recommendation!

Redigerat 14 oktober 2021

the support is very bad! Contacted them several times. They are either very slow in response, only until I pushed through Shopify then I got a reply, or they say, it's not our job, you need to find a shopify expert to solve it, or we do not support this function. If I can, it should be 0.5 star for this review.

SiliconLover.com
USA
Mer än ett år användning av appen
1 oktober 2022

When the App works its great, if you eve get a problem with it, you'll wish you'd gone for something else, because the customer service is non-existent, and in this fast paced web world we live in, this is totally unpardonable! I would give 5 stars for the App for what it does when working OK, it's really good. That's the upside, if I had known the downside before getting all of our products ...

FRISKA DESK
Storbritannien
Mer än ett år användning av appen
Shop Circle svarade 7 oktober 2022

Thank you for taking the time to leave your detailed feedback. When our level of support falls short of our client's expectations, we take it very seriously. Feedback like ...

9 december 2020

Worst Customer Service. Will leave you hanging halfway and won't even solve your issue. Charge huge sums of money for an underperforming app. Can completely kill your shop with their incompetence.

eSunsations
USA
Ungefär ett år användning av appen
10 maj 2015

If we could give less than 1 star we would. Variants are not shown on the checkout page. So when a customer orders a product they will not see exactly what they are ordering, this will cause lots of abandoned checkouts like we have been experiencing. Customer service will get back to you within a day or so but as far as actually helping, you are on your own.

Original Ugg Boots
Australien
Ungefär ett år användning av appen
19 januari 2019

Not Impressed. When you are adding options to multiple products. not all products you select get the options

Kurtis Tice Auto
USA
Ungefär ett år användning av appen
1 juli 2021

Gave their staff login to implement the app and they managed to break it meaning customers were getting things for free... and now their team havent responded

Impersonate Me
Storbritannien
Ungefär ett år användning av appen
18 juli 2014

The only reason I am giving any stars at all is that once the app is finally working it does what it says. My problem is more with the customer services I received. Each reply back to them took days to get an answer and even though I had gotten one reply on a Saturday, when the problem escalated to a LOT of lost sales I was given the excuse that they are closed on the weekend (then why did I get ...

GeekeryMade
USA
12 månader användning av appen