SC Product Option

I spoke just now with a customer service representative who was so knowledgeable, helpful and sweet. Her name was, Kelsey. This app was a free trial, I decided to 'give a try', but today, Kelsey, helped me make the decision to keep the app. She has given the company a WONDERFUL first impression. I was having some issues with variant duplication. It turned out to be something I had entered twice but didn't see. She took her time to patiently dig to find out what was causing it and she fixed it for me. I am so appreciative. I am not very computer savvy. Her kindness and understanding was very nice. And, on Thanksgiving, at that. Happy Thanksgiving, Kelsey... and, the team. You are appreciated!

This app solved a major problem for us in that we needed to have an additional custom option for customers to add to their products that had an additional fee. We searched many apps for a solution that would work well for us, and the Product Options app is the best solution that fits our needs and makes buying from us even easier.

I can't say enough about the level of support we have received from the boldcommerce team. They have definitely gone above and beyond what I have experienced from ANY other app or even theme developer. They truly care about the success of their customers and it shows in their level of commitment to ensuring their solution is set up to meet your needs.

GREAT app, GREAT response time (95% of the time), and Product Options app is amazing! Ah, but I know what you're thinking: "why should I pay for an app when most carts have this built in". My answer: just TRY to get those other carts to make tweaks, fixes, and changes JUST for you. Won't happen. So, with add-on apps, like this one, you benefit from dealing with people who a) know their product and code inside-out, b) have a personal interest in being successful- this means it HAS to work or be fixed: and fixed now!, c) can help you tweak or fix issues, especially if there's a problem with the app and your chosen template in your store. Ok, maybe it ultimately costs us (and you) more per month than most other carts by adding one app after another, but, the strong benefit and most important thing is the ability to get help quickly on the parts you need, able to actually see feature request happen in a reasonable time frame (as opposed to almost never or almost forever like other carts), and the code in this app, like most other apps, can stay up to date with Shopify upgrades. This is beneficial since it allows Shopify to 'do what they do' and Bold apps can 'do what they do' concurrently, thus, everything still works during upgrades.

The Product Options app, especially the Premium version, is excellent. It works perfectly well, every time, all the time. That's just part of the reasons see 5 star ratings all over their apps: worth every penny, every month because it does what it says it does, all the time, very time....and very well!

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This has truly helped our customers pick their own custom combinations of products and is straight forward and easy to use, love how it works for us too! Happy customers equal increased sales, thanks Bold you guys and gals are helping us in our mission to Glitter the World. Team Lit

Seriously these guys rock. I needed help getting the display to be where I needed it in my theme. Within 5 minutes of me sending an email, they went into my theme and added it for me.

This is a great product and works as advertised. I am very satisfied with the support that I've received from BOLD customer service and technical support. They are very responsive and work to quickly resolve any issues.

I have used many Bold apps and they have greatly increased the function and style of my page. They are easy to use and set as well and I am not a tech savvy person. Where I had trouble, the Bold support teams were there to help. Each question wad answered quickly and they were all very friendly too.

the app is good, but the customer service is so poor.
They can't support live chat, only robots there.
the one named "Alina" never help, what I want to alter,
he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!!

Date 2022/12/16
Again, they never replied to my email.
product options not showing up for our customers, what is the bug???
the dynamic list never update on time, the new products will not have the options
even after it is created more then one week.
The customer service team is fired? where are they
Date:2023/1/4
We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week.
Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.

Quick to set up new options. User friendly, for the most part.

Awesome App. We use it to sell customized computers, and really couldn't be happier with the way this works and the support we've received. Thanks to the team at BOLD apps for making an amazing plugin.

I probably would have gone with a different ecommerce solution had I not seen the BOLD apps offerings. They offer a very robust solution to almost any application you could think of, that are all very user friendly.