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There was an issue with “add to cart” and this was very critical to get fixed asap. Mrunal & Nitesh, help em to resolve this issues right away so my website could be fully functioning.
Love this App! I wanted to make sure people could customize the soap they want to buy and this app was perfect for what I needed to do. I would definitely recommned anyone who needs to customize an order to use this app. It was very easy to use and I am very happy with the support I have received. www.MountainManSoap.com
Love, love, love this app! We use the upgraded plan with the price variations and it works so well! http://www.bannortoys.com
My new Product Options app is working great and the team has been instrumental to fixing any last tweaks needed. Great app and even better support!
We had an issue with our store where our related products weren't showing. Since our theme was a generic one we had further customized, setting this up required extra code which I couldn't personally figure out. We reached out to Shopify "gurus" and they told us it was an issue with Bold Apps. It wasn't. We initially spoke with Ashley C through Bold web chat and she sent us over to Mona in your Tier 1 merchant success team.
Mona is an absolute professional and took care of us very quickly, we were eventually sent to the tier two team where Kirtana took care of our issue fixing everything on the back end and leaving the updated theme in our editor. All we had to was set the theme to "live" and everything was perfect.
We cannot thank your Bold team enough for the amazing product and customer service you provide, even though this wasn't an issue related directly to your product you all went above and beyond to provide a solution. Again, we cannot thank you all enough.
A great business is shaped by its employees and management and you are all doing a fantastic job, we highly recommend using Bold Products for your Shopify store.
I have been using this App for some years now and I dont know where my business would be without it. The support is excellent once you take into account time zones. Ahmed Piric went above and beyond, helping me re-setting the conditions in my Bold Options. A massively time-consuming and stressful situation was resolved without being prompted allowing me to get back to working on my business. Thank you
INITIAL REVIEW: So far so good; I haven't seen anything else like this available for Shopify, and having a good options platform was key to me switching over to Shopify from my previous e-commerce platform.
Using this app can get a bit tricky in setting up multiple options with conditional logic, but that's not necessarily a fault of the app. Time will tell if I can get my head around everything possible with this feature-rich app.
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UPDATED, ONE YEAR LATER:
This is the greatest app ever, and is helping our customers immensely to customize their guitar parts at our shop. We offer so many options, and it is important to us to have a clean interface. It has been a huge battle, but using conditional logic we have been able to set up a system which accomplishes what we need.
In addition, the customer support by Bold has been top notch. In particular, the support staff members Shubhneet and Henrique really helped us dial everything in when we thought it was going to be too complicated, or not look right with our store. They worked the magic and got us going again. Three cheers for this app and the team behind its development, as well as the support team.
This is a great that allows a ton of flexibility with different packages built around a product. Management of products is easier and the time spent updating the website is reduced. While we did run into some issues while switching between themes, Bold's team was there to get things smoothed out.
Jeff helped me today & he did a great job of figuring out the issue we were having & getting it fixed quickly.
This app allowed us to add exactly the options we needed. Thanks.