SC Product Option

A bit of a letdown

I had high hopes for this app. We have over 100 products in our online store, each product can have a choice of 8 colours and each colour has an image assigned to it of the product. As standard when you click the colour the image changes and shows you exactly what the product looks like in real time.

When using this app you would need to create a colour 'set' and manually type out your 8 colours and assign an image to each colour.

This would need to be done for every single one of the 100+ products in order to upload different images essentially starting your store from scratch again.....

Great idea but needs alot more work

Where do i start? This app has the potential to be awesome, but the install and poor customer service ruined it for me. I have a little experience with code but the install instructions sucked and when I tried to get help it took them about a week to respond to my issue and by that time I had removed the app. I considered paying the $40 to have them install but I read reviews saying it still didn't work and depending on what theme you use the code could show up at checkout. I urge people to read the reviews past page 1. Their service is super terrible. In my opinion I would never use any of there apps just based on their service!

Great customer service! Thank you so much Cody and Pratibha for your help. Really appreciate the instant reply. Highly recommended app!

Installation is a nightmare. Don't recommend!!!!!

Cancelled Everything and will go else where.

Tried to contact customer service for over two months with no response.

Excellent customer support provided by Vighnesh. Very fast response and scheduled a installation for me.

Nir was very helpful and solved the issues I was having! Nir explained everything and made it super simple to use!

This Product Option app is one of greatest creativeness. I've been analyzed many shopping site's features like ebay, groupon, www.tmon.co.kr, gmarket.co.kr in Korea (which is leading E-Commerce country and Global. I think there's no shopping site with advanced powerful product option like this. I think this feature mostly fit to creative enterprises who ships their product after obtaining more product option information on the order.

I have given you 2 chances to make this right, i have installed this app 2 months ago and uninstalled it for the unprofessional slow customer service, then I have reinstalled it 48 hours ago and i can still see why i uninstalled this app 2 months ago.

What a shame, my only risk was losing $9.99, would never download any of your products ever again even if its a good functional app, if you have a good product and cannot back it up with a good customer service then there is no way to sell that app.

Good luck on all your other apps.

After paying for the app I was sent the following from them when asking for a refund due to them not able to work on my particular theme.

We are afraid and Sorry to inform you that, it's not possible to answer your question perfectly because we do not have any idea about any third party app or third party theme compatibility.

We do not 100% guarantee any App will work on any theme as there are various factors.

Such as hundreds of themes and apps are getting released and it is not possible for our team to check if which App works in which of them.

Sometimes even in tested themes, some scripts, js errors from the site's existing scripts or other third party plugins, apps may cause issues in the website already which may cause troubles in the App's scripts also.

We are really very sorry for all the inconveniences.

So please try to understand the limitations.

Just remove the App from your store's admin panel's Apps section and the subscription charge will be cancelled automatically.

Love this app. Can't wait for the updates and advancements. It can only get better from here!