SC Product Options

If I could give zero starts I would. TERRIBLE TERRIBLE SUPPORT - I contacted them 5 times for this issue and had 1 reply asking for access to my store and they STILL have not even attempted to login to resolve this issue. This app does not calculate product add on cost properly. It says its going to charge the customer then upon checkout, the customer is not charged. I found a MUCH better app DYNAMIC PRODUCT OPTIONS and the support is wonderful.

Worst client service ever. Does work very slow and not up to the requirements too. Totally wasted my 10 days of my time relying on them.

They made changes to my theme and pushed them live without testing. The changes broke my theme so now customers can't add products to their cart from the collection pages and can't get to the checkout page. AN issue like that on a live site would have created a DISASTER. I emailed them an hour ago and still no response (during support hours). HOW CAN THEY BE SO IRRESPONSIBLE of making changes to a theme and not testing before pushing live.
Here is a clear view to the rror so they don't claim it wasn't them: http://wethe.me/371a2f5c3d39

this the app caused an unreasonable speed problems on my website so had to uninstall. Still trying to uninstall js that came with the app but no luck yet.

The app does not work on my store, nothing is displayed on my product page after adding upload image option & short text option

I tried this app because I needed pricing options (or I thought - I found a way around it with ShopPad Infinite Options which was SUPER easy and FREE and I love it!). This app was a flop and a total pain in the hiney, and $20/month+ is too much considering all the work you have to do to install and keep it going. For that monthly price, they should do it all for you, then charge you the $20/month+. This app had what seemed like countless lines of code I had to enter. The app glitch badly, not because of my copy/paste coding, but just with its interface with my theme I guess. Customer support didn't want to help figure it out, so we'll never know. When it continued to glitch BADLY (as in - items couldn't be removed from the cart, etc), customer support blamed me, said it was in the coding and I'd have to find it : - / . When I decided to uninstall it (this was after a WEEK'S worth of labor getting all the variants in and coding per their instructions), it left remnants in my coding, which I didn't put there - apparently it automatically installs code EVERYWHERE. It took careful searching on EVERY page (literally, every html/css page, snippet and asset to find all the remnants.) And it was obvious that there were remnants. On my storefront, staggered among the images, was incomplete coding "liquid error".....all over the place. Pricing options are what I needed, but after using this app, it's better to find a workaround if you can and use ShopPad Infinite Options instead.

not recommended , too hard to setting and support delay in reply , btw i don't like this app and support

I want backup the negative feedback on Bold's services.

The support agent wrote an email 15 minutes passed the appointment time "Tried calling your for our appointment today and was unable to get through each time i called."

1. First he only called twice on my number;
2. One does not need to try my number twice to figure out "unknown" caller cannot go through my phone;
3. He could leave a voice mail instead of email me 15 minutes later.

His time is value and I need to book for his help. My time is also valuable.

This is the second time their support team disappoint me.

I would say, their supporting team in general, very bad.

Am not able to figure out how to use app on my own. Did not find app to be user friendly and found customer service to be very poor. Would not take time needed to properly explain and or walk through setup. Will not keep this app.

I honestly don't understand how this company got so big because they do not know how to code, and not a single one of their apps can be installed at the click of a button, like it should be. Even the basic automatic install of the app doesn't work, so even before the app is installed, you have to waste your time with support. It's always a massive headache to setup anything, there is barely any help, and the help area is very confusing, very un-intuitive dashboards, annoying chatbot support and when you finally get someone you learn you have to wait 5 days to get help. I tried a few of their apps 4 years ago and it was the same headaches. Avoid this overpriced company, there are much better ones that do the same thing, and who actually know how to write code and care about their user's experience.