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I hsve been using Product Options for a few weeks and great experience. More importantly the support is great and top quality
Thank you so much for the review! We really appreciate you choosing Bold. :)
We've passed your kind words along to our support team.
Great app! Even better support!
I got a high priority support, from Bold. Mona was quite helpful by clearing all my queries. A good support team!
Thank you for your feedback. We understand that your time is valuable and we are always doing our best to complete installations as quickly as possible. Some members from our Merchant Success team have reached out to resolve any issues your having and answer any questions. For the quickest response time we always recommend checking out our live chat support as well.
Great app, excellent customer service. We will be opening very soon thanks to your quick customer service.
The support from this app is extremely poor. We have been facing issues with the app and have raised the issue multiple times but did not receive any response from them. Meanwhile the app doesnt work the way it should and causing a loss on every order as the customisation charge is not getting added to the orders.
Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we take it very seriously. We apologize for the issues that you have been experiencing with your priced options. Our Product Options experts have reached out through phone and email to have the issue resolved as soon as possible.
MONA WAS VERY HELPFUL THANKS AND WAS GOING THROUGH THE ISSUES I HAD BUT OVERALL VERY ATTENTIVE--THANKS
Hello! We're glad that Mona was able to help you out with the issues you were experiencing; very sorry that you had some troubles with things, but it's great to hear that everything is resolved now. :-)
Cheers!
These guys totally Rock! Not only is this app by far the best personalisation app on the market, their customer service is truly second to none. Any problems are dealt with in super quick time and nothing seems to be too much for the guys to respond to. Always friendly and concise with their information. The app does exactly as is says on the tin. You can easily apply options to any or all of your products quickly with no knowledge of code etc required. Thanks all at Bold apps :-)
I desperately needed an app to allow me to add more custom options to my vintage inspired racing jerseys. I'm still discovering what I can do with the Product Options app but so far I'm thrilled. This will make the process more efficient for my customers and myself by cutting down on questions and mistakes. Product Options makes it easy for me to make the customization process as simple as possible for the most important person, my customer. The support team at Bold Apps has been absolutely amazing with helping a non-techie like me get it set up.
I chose this app because it gives me more product options such as text input for personalization and I tried a free one and the formatting sucked on the product descriptions. Before this, I had been asking the customer to write their personalization in order notes at checkout - which I thought looked really amateur. I'm upgrading to the higher price/month because that will also allow me to add gift wrap service for customers (with an added fee) and then I can get rid of an other app I'm paying $20/month for just to add gift wrapping service with no other options. Haven't upgraded yet so I can't comment on those features. But I like the $10/month stuff so I'm sure it will be good.
I had a little trouble when I first installed it and I put in a support ticket and got help right away from MC. Actually I've put 2 help tickets in so far and Bold gets back to me super quick (within hours) and helps me with anything I ask. They'll actually go behind the scenes and fix stuff for me. Which is awesome because I don't do coding.
Great customer service - willing to pay their monthly fee to have my site look more professional and to get almost instant help and fixing of any issues.
Highly recommend this app!
My store: https://thepolkadotpenny.com Haven't added the options to everything yet but you can see it at work in the gift wrap.
Amazing app and even better support