SC Product Options , 2,528 条评论

If you are considering investing your time and resources in Bold Product Options, READ THIS FIRST: BEWARE THAT ONCE YOUR SHOPIFY STORE REACHES A POINT OF 1000 PRODUCTS, BOLD OPTIONS STOP WORKING! I have a live store that relies on Bold Product Options for all our product options and we continuously create new products and new options. Suddenly, we discover that new options are not displaying for our new products. Despite looking perfectly fine in Bold app, they are not displaying in the store! Naturally, we reached out to Bold Support and this is the explanation we received: "Unfortunately at the moment our app is limited to support roughly 1000 products and variants combined. This limitation isn't related to the number of products that you are using our app on, but rather a limitation of the total number of products your store contains. Usually when a store has more than 1000 products, it results in some unpredictable issues with assigning products to option sets." Wait, what? Why no one told me that when I was signing up? And why is this clearly well known fact within Bold Commerce is not disclosed at the time of the purchase? So much for "endless product options to your store" they profess on their website! And are they working to resolve the issue? Here is directly from Bold Support again: “I already passed this suggestion along to our developers to look at increasing this in a future update to the application. However, I don't currently know when/if this will be integrated into the app. I wish I had a better answer for you right now, but this is currently all the information I have at my disposal." Another support person wrote to me that he added my company to the list of companies affected by the limitation, thus confirming that this is a known issue, they are just sitting on it for now, waiting for it to reach a critical mass, I suppose.
Needless to say we are deeply (and negatively!) affected by this previously undisclosed limitation. But for someone who is evaluating the app now thinking it could be it, my recommendation is this: If you know that your store will have more than 1000 products in it, Bold Product Options IS NOT YOUR APP! Unless you are diligently adding products to your store to downsize (not sure how that works), which was the recommendation we received from Bold Support. This is not the company to grow with. They cannot support your growth!

Lawrence was amazing! I had an issue and he worked with me VERY quickly and kindly to resolve it. Provided me with a solution for 2 of my websites and put it into action! Outstanding experience and outstanding service. Thank you Lawrence!!

The perfect solution! We offer highly customizable products and the three variants that Shopify provides doesn't provide nearly enough options for us. The Product Options app allows us to provide a fully customized product to our customers. After having the application installed, adding the options to our products was a breeze. I would recommend this app to anyone who is looking to offer custom product solutions!

Shubhneet and Alexa took care of me right away! I had some issues unique to my theme and they helped out quickly and efficiently! Great product and great service.

I love using Bold for my Shopify page. They helped us with adding more options and were so great with my (many!) requests for help. Julian and Jordan were super helpful! Not only did they configure my dropdown menus for me, but they explained the process to me via screenshots. I have had a few tweaks I needed help with and they were really quick and efficient (even during the holidays). I highly recommend Bold and their team. Great customer service. I'm a fan!

Took a little bit of effort to get it set up but the support people really came through and this app is doing exactly what I need to do - give customers an experience that very few others in my niche can provide: custom baby gift baskets.

Alexa helped me so much!! I love this app!!

I have run into 3 question setting up this app today and chat support was able to solve them all really quickly and efficiently. My only constructive criticism is that some of this could/should be covered in the product documentation but chat was extremely fast and probably better than me stumbling about. Nir was awesome!

We get calls and chats weekly about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, so couldn't help. I find it hard to believe we are the only company seeing this issue. And I wonder how many customers actually don't contact us about the issue and just give up. I will have to look for another provide such as Hulk Product Options.

Awesome product and great support! Highly recommended.