SC Product Options

Product options is a complicated app. On one hand, it adds a much needed feature to Shopify, and does it in a way that works well. I get the sense that a lot of the frustrations with the app are tied to the fact that Shopify doesn't make it easy to fully integrate into their existing product. If you want to do anything more than just simple options, be prepared to get some help from BOLD. The upside is, Bold is wonderful to work with (Shout out to Alan), really attentive, and helps wherever they can with really quick turnaround times.

It's not perfect, but it's the best option on the app store today.

Updated Review: We were on the premium plan with the Bold PO app and have experienced a significant decline in quality of customer service and the app in general since SCPO acquired it. At first we were excited that they reduced the monthly price point for the premium version by $10/month, but it has come with a serious cost...

Since April 2024, we have encountered issues with incorrect orders, missing required fields, and improper customer charges. Despite customer service's attempts to fix these problems through coding changes, the issue was not resolved and it took over a month of back-and-forth communication to finally have it fixed. 

Unfortunately, since that time we have started to have other issues pop up related to the code changes that SCPO made to the site when attempting to troubleshoot our issue in April. Shopify and our theme developer have confirmed the issues are related to those changes made in April, however SCPO said that is not true. As they were unable to assist, I had to seek assistance from an outside tech person to address the issue that they stated they could not find evidence of. 

Recently, I again noticed an issue where if someone is changing dropdown menu fields that have a price adjustment attached to them, that the pricing is not always updating correctly on the product. Sometimes it states a price much lower or much higher than it truly should be. I also was not able to add this product to my cart. I sent video evidence of this to customer service and they said they would need to pass it on to the developer to review. I just received an email from the development team not addressing my stated issues whatsoever and telling me that the app is working as it should when this is simply not true. I am beyond frustrated at having an app that I pay $40/month for and my tech issues are not thoroughly investigated, the responses I receive fail to address the issues at hand, and they repeatedly dismiss concerns of which there is video evidence that they do, indeed, exist. 

SCPO, it is time for your developers and customer service team to do better and support your clientele. 

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Previous Review: We have been using this app for about the past 6 months. We utilize the Premium version and for what it is, it is quite pricey; being the only app we found that will alter the pricing at the top of the page with variants, they have a corner on the market, however. For $50/month the easy of editing variants could be better. Another large drawback of the app is that you cannot utilize currency selectors for customers as Bold variants will not adapt, resulting in undercharging of customers and lost revenue. Customer service has been fair as well as overall experience. Again, biggest issue would be premium pricing is $$$$ for what it is.

Really helps in solving the problem of adding more variants than are allowed by the Shopify variant limit. In addition, this app is fantastic with conditional logic for providing alternative options when particular options are selected.

The support team is very quick to answer and thorough with their responses. Not only will they respond, but they went out of their way to actually set up an example for me in my store so I could see exactly how to perform the action I wanted.

This has been the solution to our problems. We have flash sales and needed a great way to offer multiple options: Size, pricing, style.. etc. Our favorite shopify app!!!

We offer a complicated product that is highly customizable. This Product Options app is a great option for us as we look to move away from what has historically been a custom software solution for us. Product Options essentially allows us to create the sophisticated 'configurator' we need with mutually exclusive options. I'm really excited about this app. I'm also thinking that the Bold Apps Product Builder app might be the next evolution for another website of ours as we move to Shopify. It looks like Product Builder is adds even more layers of sophistication to the Product Options app. I highly recommend Product Options for anyone who is trying to offer their customers a clean, high-end and functional way to customize products while shopping. Great app!!

It makes customizing your website extremely easy. Thank you!

Great app and great service! I am using two apps from Bold Apps and the service has being great.. I highly recommend working with this group of developers...

As a Shopify user and business owner of customized dance shirts, I was looking to implement unlimited combinations with price changes and conditional logic. I've searched carefully through the Shopify app store and quickly came to the conclusion that the only way to do this was via the product options or product builder app from Bold Apps. For me the product options app was sufficient. After unsuccessfully trying to install the app myself, I turned to Bold Apps to do the job for me. It costs $ 40 to have it installed, but it was worth every penny. They came with an estimated time frame of completion and delivered within that time frame. What's more, is that I needed a few tweeks on the app for it to display better on my store. Tamer from Bold Apps has been of absolute great help with quick, adequate responses and super fast turnaround!

Was really frustrated with the app but Rahul did an amazing job explaining the process and what need to be done in order to get to how I wanted the app to look like. He was fast to response and answered pretty much every questions I have. Overall, I really impressed with the customer service.

Great Options for our store! We sell Custom canvas prints and this app was just what we needed to get started! Thank you for awesome app!