SC Product Options

Bemused Inc.

The product documentation is horrendous. It's clearly written to be deciphered by an astrophysicist, but not to an average user. There must be some hidden *modes* in configuring the options. I am literally scouring the screen, page by page, pixel by pixel, trying to locate some invisible radio buttons that are so ludicrously so well concealed!

It's been TWO weeks and I am still trying to figure out how to justify my US$19.99 / mth subscription. Obviously, my optimism has been misplaced...

Spent about 30 hours incorporating this app into our website -- it worked for about 3 days then all of the sudden the prices don't transfer to the cart. We had to shut down our entire business on Friday because nobody from Bold would answer our emails. When they finally did answer they said "we're swamped".....really? Great response Bold and thanks for the loss of revenue.

We paid these people $40 to install the code and $19.99 a month for nothing. I'd stay away from this app unless you want to lose money....

So many bugs, so many order errors - we've just had an absolute nightmare fulfilling our Christmas orders because of Bold Product Options. Spend thousands of dollars in development fees trying to streamline and customise the app to make it work effectively, as we'd already launched and committed. Frustrated customers missing out on orders because of missed variants. Very, very disappointed.

Be Warned! This app cannot be used with the shopify Pinterest buyable pins option. If you use this app none of your variations will show on the pinterest buyable pins.

You will have to hand type all of your variations on each product and not use this app to have a buyable pin on the new Pinterest service.

Sure would be nice if Shopify or Bold would let people know this before they purchase this app.

AVOID AT ALL COST, unless you have a lot of time dealing with their dragging support who tries all the tricks they can think of to make you give up contacting them. If you have all the time in the world to deal with their support by all means.

The worst app, hands down, with the worst customer service ive ever experienced. What a joke. i called the customer service number and literally woke the woman from sleep at 11:28 am. She answered "hello?"
i was like "is this bold??" She didn't tell me her name, etc. and gave me the runaround for 30 min. Told me it was MY fault. unbelievable!!!! Update: after 2 weeks, im CONFIRMING that this is the worst app you'll ever pay for.

It doesn't work. I tried using it in 2 different stores and both times it simply brings you back to the starting screen where you have to enter your URL. Should you need to manually install it, there was no prompt to do so.

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.

the worst customer service which I have on shopify. The problems are just postponed. The update of change takes many time,

I can't even imagine how this app got such great reviews! Don't even know where to start. Firstly, the video you see makes it look super user-friendly. The problem is, that was from Version 1. We're now using version 2, which is completely different and a nightmare. To add icing to that cake, there is no guide, so you're on your own, folks. If you have very basic, straightforward requirements I'm sure you'll eventually be able to find your own way through the woods (maybe), but add in conditional logic and I wish you the best of luck, my friends.

And I haven't even begun to talk about customer service yet! I emailed to tell them that the complexity of the app was WAY beyond me, and I have to admit, they tried their best to supply me with a work-around. So I gave them another chance. That was a mistake. When I contacted them through the chat function, communication was painful. I gave up after the first issue and chose to book a call instead. I had to wait 2 days for their "onboarding" call (which was ok) but I waited 30 minutes past the scheduled call time and - nothing. No one called me. Then I called their customer service line. Waited on hold for a while only to have them tell me to "leave a message and someone will call you back". Now, I've been waiting another 35 minutes. Still no call from the "onboarding" appointment either (which is now 65 minutes late). Ridiculous. Just run far and fast to another app. There are plenty better than this garbage.