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I was very impressed how quickly the team was able to install my app. I'm not very computer savvy, so having a good team behind the product is important.
Although there are some limitations with this app (i.e. being able to display a price breakdown per line item on the cart page) which could be due to our theme and/or modifications we've had to implement to our site, the response and help from Bold's techs are top notch. They are very responsive and try to help solve problems offering different work-arounds that are sufficient for the time being until the figure out how to fix the issue with a more permanent and useful way. I've had the opportunity to work with a number of their techs and reps; Mona, Rony, Rick, Samuel, Grant, Jericho, Julian, Christophe, and Nirav - and all have been helpful in one way or another. I can't wait to see what they bring with the next app update!
Hello there! We're very sorry you ran into those limitations, but we're glad that our support team was able to offer some potential solutions and turn that around for you a bit.
We certainly have an amazing team of talented people, so we're glad that you had a chance to work with them! We hope to be able to solve some things with our next update, so keep an eye out. :-) And don't hesitate to reach out if you need anything else!
The extent of customization and features added through Bold Product Options takes the shop experience to another level. Updates are rolled out automatically. Support is quick to respond and knowledgeable in resolving issues.
I absolutely love this app!! It has been so helpful for us! Being able to fully customize all of our products is so wonderful!! <3
+5 more stars (Total of 10 stars). If you need help with anything - make sure you ask for help from Rose. She's an incredibly knowledgable and helped increase my average store sales dramatically. I also worked with Jennifer and Caleb (or someone who pretended to be Caleb). Awesome group over at Bold. Highly recommend their Apps!
Hello! Thank you so much for the double stars in this review! We're so glad to hear that you got to work with some of our amazing and talented specialists to get everything working properly on your store.
We're sure it was Caleb you were working with, and not an impersonator. :-) Thank you so much again for the kind words and the recommendation! We look forward to seeing your continued success.
Thank you for your help and patience with my difficult problem Carter. I am grateful for your help.
The app gives me all the options I need without being able to understand html. They even did the install ahead of schedule. Thanks Bold Apps!
Jeff was incredible in helping us work through an issue we had with the app after applying a recent update to our store. Really appreciate the white glove service today!
Hello,
We are thrilled to hear that you had such a positive experience with our team member, Jeff! It's his dedication to service like this that helps set us apart. Your kind words truly inspire us to always strive to deliver excellent customer service.
However, should you encounter any more issues in the future, please do not hesitate to reach out to us. We're always here and ready to help to ensure the smooth running of your store.
Thank you for choosing Bold Product Options. Your feedback is highly appreciated and will help us in continuously improving our services for you.
Best Regards,
The Shop Circle team
The Product Options team was fast, responsive, and performed a Premium Product Options installation within 24 hours of receiving my request. I'm more than satisfied with the customer service that was provided and it's clear that the company values their reputation and does their utmost to help out merchants in need.
Great product for adding multiple options to a product. I like the idea that I can just update my product option field, and it will automatically update my existing products (without having to make 100's of variants). The File Upload feature is a bonus. Recommend having BOLD take care of the Liquid Editing...they are quick and thorough.