SC Product Options

The worst customer support we have ever experienced. Last Friday we sent two technical support requests, one is to apply for the installation code from the APP, and the other is to leave a message in the help center to ask for help to set the "add to price" function. On Monday, we received your email, one email replying to the code installation request, let us accept the request of collaborator account, we accepted it immediately. The second is to reply the email about the "add to price" request, and let us check your youtube channel and find solution in help center. I have read all of these. If it can be resolved by ourselves, why should we ask for your help? So, when I replied to your email, I asked again to help us set up the "add to price" function, but so far there is no reply! On Wednesday, I received your email saying that the code was installed, but never mentioned the "add to price" setting request , why??? On Thursday, we tested the installed code and found that there was a problem, so we recorded a video to inform you that there was a problem with the code, and then there is no reply until now. Why is your online chat function never online? If you can't provide online support, why put it on the website??? Our website was ready to go live one week ago, just wait for you to help us set it up, it has been a week. Now it's Tuesday again, no response from Bold customer support team, it has been 10 days (7 business days). We really don't have time to wait any longer.

Great app! I would give it 5 stars except a little bit frustrating to set up. On one of my first chats, I was told what I wanted to do wasn’t possible. Thankfully, I had an email from them stating otherwise so I got the help I needed from that source. It took several emails to resolve but that was most likely because I’m slightly “technically challenged”. All’s well that end well. 3 cheers for Nick and the BOLD support team!

a big thank you to Rony, for helping me very promptly, super easy to deal with and got the issue resolved :)

Nothing but problems. Without a developer you'll be out of luck.

The staff with Bold Product Options is very efficient and responsive! So helpful with all questions and concerns. So happy I decided to work with this App.

Extremely poor customer service! Emailed them several times in the past 2 weeks!!! I have been really patient to hear back from Bold, probably more than I should have. Time is very critical in business and we cannot wait for weeks to solve the issue happened in the checkout.

My bold apps are top notch.Support has been great throughout the development of my stores site. Thank you Tamer for always following up and checking on our progress.

This is a very effective tool for adding options and variants that don't require pricing. It addresses a severe limitation in Shopify's product structure.

FAST support and great features. I cant wait to apply it to my store.

thank you

Ted

I have only just started using Shopify, let alone getting apps but this app helps me to do what I need to. I had a TON of questions (that I knew were dumb) in the beginning and I chatted with Aman and he was way beyond helpful and SO kind. Thank you Aman! You made this process so much easier for me!