Overall rating Based on 1892 reviews
Wynston & Co
Jade helped me with all my customization needs and overall good customer service even though it took a while.
Hi there, I just wanted to sincerely apologize for the delay in getting your installation completed! That's certainly not how we normally like to conduct ourselves, but I'm glad to see that everything is running properly and working for you now.
Please let us know if you need any other assistance with the app; we'd love to assist, and we'll be sure to get you a quicker resolution.
The Happy Homebody
Customer service was great and I love the easy customization of the app. I had issues with stripping the extra information off the order but that was a shopify issue not a product options issue.
Hi there, thanks so much for taking the time to leave us a review! We're so glad to hear you're loving our Product Options app and being able to customize it to fit your store's needs. We're very sorry about the issues you ran into!
Please let us know if we can assist in any other way. :-)
Very useful app. Great support from Rahul. App needs some adjustments and upgrades regarding pricing.
Hi there! Thank you so much for the review and the feedback. We're always looking for ways to improve our app so that it fits better for our merchants, so they can continue doing what they do best. We appreciate you taking the time to share your thoughts on our app!
Please let us know if there's anything else we can help you with. :-) Love your split canvas photo examples, by the way!
I have been experimented problems with this app for so long.
But support reached me after my review and took care of all the issues, i wished the problem was solved sooner but it's fixed.
Hello there. I'm so sorry about your experience with our app so far! Unfortunately, it has taken us longer than we would like to sort this out due to the rarity of the problem. However, we believe we may have gotten things to work with help from our development team.
Our Product Expert, Samuel, has contacted you with the information, and we hope to hear back from you that things are working now! If you've decided to go with another app, we completely understand, and are very sorry we could not meet your needs. Ultimately, you need to do what's best for your business. We wish you the best either way!
Just submitted a support request. Please deal with it immediately as I cannot spend any more time dealing with the problems. Sometimes the options show, sometimes they don't. I've done everything correctly.
Hello there! We received your request, and have sent you a collaborator account so that we can gain access to some parts of your store, which allows us to figure out what the issue is that's causing the options to show only sometimes.
If you could please accept the request on your end, and let us know when you have, we'll be able to take a look into this ASAP!
Gifts Are Blue
I have to give the customer service support team some recognition here because they were extremely helpful in helping me get set up with using this App. I had some complicated logic and they really worked with me to get it to work. Have to give Rick a special thanks here. We are still deciding if this app will work for what we are wanting to do. But I would recommend anyone that is on the fence to certainly give them a try, because the app does offer some cool features and the support is there to help you through. Especially if your logic and needs are not overly complicated, the app will work great. I would certainly recommend.
Thank you very much for recommending our app! We'll be sure to pass along the kind words to Rick. We're happy that our merchants can test out our apps using a free trial to see if it's the right fit for their business, and will gladly assist with anything we can along the way.
We hope you decide to stick with Product Options! If there's anything more we can do to help, please don't hesitate to reach out to us.
Wholesale Door Closers
I asked for Reps last name because he did so much above and beyond what emailed about Kaiser Joney
Hi there; thank you for taking the time to leave us a review! We're very glad to hear that our support specialists were able to get things resolved for you and exceeded your expectations - that's certainly what we strive for!
this app is great for adding customized variants and options. Rebecca was of great great assistance.
We love being able to help our customers add customizations that showcase how unique their products are - thank you for leaving us a review and giving a shout out to our support team. Your ice cream macarons look incredible!
PROS: It is good for stores who need multiple options to extend Shopifys 100 variant option barrier. Support via chat was responsive. Email support was within 24 hours for a response and a few days to implement but they were good overall.
CON: If you have hundreds of options in an option set with image swatches, it takes forever for it to sync with Bold's System to update the options on your store - so the spinning icon is on purpose - just wait for it to complete or go and do something else for a few hours. I may still have to use another app for what I need, but it seems to do what it is supposed to but with less options selected. I had 300 then 600 then 1400 and at all stages it takes forever for it to sync.
TIP: If you made an option set and it has hundreds of options and then you DUPLICATE that option set - when you update ONE of the option sets (it will update ALL of them, since you duplicated it) This will then take a very long time to update.
School Depot NZ
I have updated my review as finally, the customer service managed to solve my problem. Hope it works well from here. Thanks
Extremely frustrating app. It does not add products and keep showing the original product price. Contacting Bold is almost impossible. It keeps asking for a password before we can even ask a question.
Hello there. I am very sorry to hear that you are having troubles with our app! I noticed that one of our specialists had reached out to you yesterday in order to try and figure out what could be going wrong from within the app.
Please check your email and let us know how we can best contact you so we may be able to assist in fixing this issue! We would very much like to get this solved for you.
Hope to hear from you soon!