Zepto Product Personalizer
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Amazing support. In less than 10 minutes they can fix, adjust or help you with even specific things.
I’ve tested several product customization apps, and Zepto Product Personalizer has been one of the best choices for my store.
The app is very complete and flexible, allowing me to create personalized products with text, images, and additional paid options without any issues. It integrates well with Shopify and works smoothly.
What really stands out is their support team. They respond quickly, provide clear solutions, and helped me solve specific issues I couldn’t find in the settings.
I highly recommend this app to any store looking to offer personalized products in a professional way.
Respuesta rápida y eficaz! Gracias
Queria hacer unos cambios de colores y fuente y me ayudaron! buena atencion!
Been using the app for a few years now, from the old legacy version through to the new version.
A few issues along the way, but nothing support couldn't help with, in a prompt manner!
Very handy app for us, managed to reduce our processing times considerably.
We have been using this app for about a year now and have had nothing but positive experiences with it. The support staff is also top notch. The level of detail they have provided in solving some limitations we have come across has been amazing.
Works well, good support. Would be nice if the issue with changing the image but not the name in an image set was fixed.
This App often causes Various errors. Add on Fee sometimes dissapear, causing customers only paying basic fee even when they chose more expensive options.
Image Links often break randomly, causing error popups beeing shown to customers. Especially after there has need an update suddenly problems apear months later.
Customer Support is quick to reply but often just telling you what the issue is instead of helping you fix it. Get ready to talk to them for an hour and then redoing products every now and then. Quite annoying if you have complex Products
Hi Koni Design Shop team,
Thank you for 3+ years with us, and for taking the time to write this honestly. Reading it is hard, but it's the kind of feedback that drives our priorities — so let us address the point directly.
Why the add-on fees disappear. This is rooted in a real Shopify platform constraint: customizer pricing runs inside Shopify's Cart Transform Function, which has a hard 11 million-instruction compute limit and a 20 KB output cap per cart. On carts with many personalized items — especially when other installed apps (translation, bundles, currency converters) re-process the cart attributes — these limits get exceeded and Shopify silently falls back to the base product price. The customer pays less, and you don't see it until the order arrives. This is a known industry-wide issue affecting every app that uses Cart Transform, not unique to ours, but we own the responsibility of handling it well.
What we've shipped in the last month specifically to fix this:
Rewrote the entire pricing function in Rust — 20–30× faster than the previous JavaScript implementation. Carts that used to fail at 7–16 personalized items now safely handle 100+
Added auto-repair for cart lines where customizer metadata goes missing mid-session
Added an output-size budget check on the storefront — if a cart would exceed Shopify's 20 KB limit, the Add to Cart button is now disabled with a clear warning before the customer reaches checkout, so silent fallbacks can't happen
Our sincere apologies for the accumulated frustration. We want to earn the next 3 years.
— The Zepto Product Personalizer Team
We are extremely happy with this app and the level of support we received.
It took us some time to implement all the specific functionalities we needed, but the support team was incredibly helpful, responsive, and solution-oriented throughout the entire process. Together, we were able to make everything work exactly as required.
We tested many product personalizer apps before, and this one clearly offers the best value for money. The feature set is strong, the performance is reliable, and the monthly subscription costs are very fair compared to other solutions.
Overall, we can recommend this product personalizer without hesitation. A great app backed by an excellent support team.
They are the best of the best, this is my second store using zepto and every time i encounted an issue they helped fix it right away, very kind people 100% recommended
