Reseñas (1.094)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
Fecha de modificación: 31 de julio de 2020

We use this app extensively for heavily customized jewelry and keepsakes. Support is getting better and better - the addition of live chat support inside the app makes a huge difference! My only complaint is that past updates to the app got pushed out without any notice and sometimes cause problems. We really need a way to control the release of updates so we can test them before they get deployed to our production site.

Support has improved significantly in the last few months and I have been assured that the update process is going to get better. From a functionality standpoint, this is definitely a 5 star app. If updates continue to cause issues, I'll have to come back and dock some points though.

Legacy Touch -- Dev
Estados Unidos
Más de 5 años usando la aplicación
13 de diciembre de 2023

Zeer behulpzaam en reageren heel snel!

Drukdeal
Países Bajos
3 meses usando la aplicación
24 de octubre de 2019

Absolutely a fantastic app that has transformed our customer experience. We sell customized fingerprint jewelry and being able to see custom inscriptions "engraved" on the piece as they type - even curving text around the inside of a ring! - is so helpful for our customers. It also handles the addition of accessories, like a chain, a birthstone charm, a premium bail, etc., and shows those additions dynamically on the product photo. The ability to use conditional logic to show/hide different options is also key, allowing us to be really flexible in how we set up our products (see https://legacytouch.com for examples of what is possible). A little bit of a learning curve, sure; but, that generally comes with the territory when you have lots of flexibility and options.

Support, in general, is really good. Not super communicative, but very willing to implement special requests and troubleshoot bugs in a timely manner. I do wish there was a better way to handle deploying bug fixes and code updates - those generally get pushed to our production site without notice and have occasionally caused issues. But overall, we are very pleased with this app.

LegacyTouch
Estados Unidos
Alrededor de 5 años usando la aplicación
16 de noviembre de 2019

Awesome app and do exactly what I want for my website. Most importantly, Saifullah is very helpful and helping with my queries. Thank you.

MuaKids
Singapur
Alrededor de 5 años usando la aplicación
5 de junio de 2022

Does everything I need and the customer support is spot on. I used the live chat for an issue I was having and they resolved it within minutes.

Jessie's Story
Estados Unidos
Casi 5 años usando la aplicación
5 de febrero de 2023

Very helpful customer service. Quick response rate when I needed help updating the app to be in line with the new 2.0 version.

Timeless Notions
Canadá
Casi 5 años usando la aplicación
Fecha de modificación: 1 de marzo de 2022

The developers were really helpful in helping me set up different customisations for variants of the same product and also personalising the "Personalise It" button to match the store's look. I'm very grateful for their assistance! The app works really well too. Thank you :)

Daily Orders
Australia
Casi 5 años usando la aplicación
24 de octubre de 2022

We use this app to offer additional and unique customizations to products that our customers purchase. Support is always helpful on the backend whenever we have a hiccup on the frontend. Highly recommended.

Alex Woo Inc.
Estados Unidos
Casi 5 años usando la aplicación
10 de junio de 2021

Great App and great customer service! Abdullah helped out with a few minor issues we ran into and fixed them so quickly.

LikeWear
Estados Unidos
Casi 5 años usando la aplicación
31 de diciembre de 2020

this app has been working really well for me. Support team is very quick to help and respond. Highly recommended

CairPods
Estados Unidos
Casi 5 años usando la aplicación