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I got this app to add customization to products, it was working well but now it's super slow and I have to stop my ads because of it. I do not recommend this app.
Thanks for taking the time to review. We were under DDOS attacks repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPs. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation.
The app came closest to what we wanted in terms of full product customization. The only reason we are giving it 3 stars and why we decided not to continue with it is unsatisfactory customer support. The responses were always too late. We had to stall our launch for 3 days in order to get a solution to our problems due to multiple back and forth. Support was polite and finally did answer our questions but we were concerned with the amount of time it takes for them to get back. We didn't want to take that risk when we went live.
I'm using the app to add options to our products. I had some trouble with the setup and customer service were great :)
A very useful and powerful app for offering customers multiple personalisation options, in a variety of different formats.
I don't know what's better, the app or the customer service. I was prepared to do a custom build, spending months and tens of thousands of dollars to achieve what this app does natively. I can't believe my luck in finding that it exists. I've saved myself so much time and money and the team has been amazing at handling my questions when I think something might need a custom change, and they let me know that it's actually already an option. Legends!
Product Personalizer is the best value for money app I ever used for my Shopify store. On top of that, the support team of this app is Excellent, they really care!! I can't thank you enough guys.
The product is good but I decided not to use it. Customer service is fast and responsive which I appreciate!
Great customer service! Very fast response and the issue was fixed immediately. Would recommend especially Shahariare Rahaman!
Wow. The customer support with this app is great. The app works perfectly for what I wanted it too and the team were on hand to help me make the customisations look perfect on my store. The help is much appreciated.
does not bring enough support. Quite horrible for image upload option. The video does not have voice, lacks information....horrible experience
Thank you for your review. Sorry if our video lacks information. We are happy to guide you through our five-star support team. Don't hesitate to get in touch with us at support@productpersonalizer.com. We also have live chat support through the admin dashboard.