Zepto Product Personalizer
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This App often causes Various errors. Add on Fee sometimes dissapear, causing customers only paying basic fee even when they chose more expensive options.
Image Links often break randomly, causing error popups beeing shown to customers. Especially after there has need an update suddenly problems apear months later.
Customer Support is quick to reply but often just telling you what the issue is instead of helping you fix it. Get ready to talk to them for an hour and then redoing products every now and then. Quite annoying if you have complex Products
Hi Koni Design Shop team,
Thank you for 3+ years with us, and for taking the time to write this honestly. Reading it is hard, but it's the kind of feedback that drives our priorities — so let us address the point directly.
Why the add-on fees disappear. This is rooted in a real Shopify platform constraint: customizer pricing runs inside Shopify's Cart Transform Function, which has a hard 11 million-instruction compute limit and a 20 KB output cap per cart. On carts with many personalized items — especially when other installed apps (translation, bundles, currency converters) re-process the cart attributes — these limits get exceeded and Shopify silently falls back to the base product price. The customer pays less, and you don't see it until the order arrives. This is a known industry-wide issue affecting every app that uses Cart Transform, not unique to ours, but we own the responsibility of handling it well.
What we've shipped in the last month specifically to fix this:
Rewrote the entire pricing function in Rust — 20–30× faster than the previous JavaScript implementation. Carts that used to fail at 7–16 personalized items now safely handle 100+
Added auto-repair for cart lines where customizer metadata goes missing mid-session
Added an output-size budget check on the storefront — if a cart would exceed Shopify's 20 KB limit, the Add to Cart button is now disabled with a clear warning before the customer reaches checkout, so silent fallbacks can't happen
Our sincere apologies for the accumulated frustration. We want to earn the next 3 years.
— The Zepto Product Personalizer Team
Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money
Hello,
We sincerely apologize for the frustration and the impact this had on your sales.
To clarify for other users, our team identified that the initial conflict was caused by a "Sticky Add to Cart" feature which we have fixed immediately. Once that was patched, we discovered a secondary conflict within your specific mobile theme settings that was overriding the app's logic when the order was placed from mobile device.
While our app works perfectly with most themes, your specific theme used some uncommon patterns and a JavaScript conflict that interfered with the checkout process. and we have fixed it within a hour after we found the issue.
Since those fixes, we can see your orders are now processing perfectly and in the live chat you have confirmed us that now the order issue is fixed.
Our goal is always to provide a seamless experience, and we’re glad we could get everything back on track for you so quickly. If there is anything else we can do to support your jewellery business, please don't hesitate to reach out.
This is garbage. It keeps redirecting me to the verification page over and over again, and I still can't get through it. I can log in to every other website without any problems, but this plugin is the only thing driving me crazy—it keeps redirecting me to the verification page.
constant issues, always glitches, have missed out on alot of sales because it glitches
When this app works, its good. Often however it doesn't.
Buyer beware.
We have experienced several orders being processed with this app with $0 value.
Just now, after a "fix" I've realised a customer has been undercharged $120.
The new interface makes no sense. It’s completely impossible to navigate, and you can’t find the tools that were easily accessible in the old setup. The old one was easier and better.
I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.
Thanks for your review. We have not received any support tickets recently. You can contact us at support@productpersonalizer.com. We will reply as soon as possible. We will introduce live chat ASAP.
Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.
Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.
Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption.
Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.
