Zepto Product Personalizer
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unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...
I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen.
We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app.
We've made significant improvements and would appreciate it if you could update your review based on your latest experience
Your feedback is crucial, and we're committed to delivering a better experience.
I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.
App has major reliability issues.
07/02/2020 (12:03pm EST) -- App is still down. No response from Support.
07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.
Thank you for taking the time to review.
There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and caused the app unusable. After contacting them for a few hours we were able to resolve the issue
Please delete your browser cache and recheck now.
This is not going to happen again we promise!
you can reach us at support@productpersonalizer.com
Please consider deleting the review to help us
We are deeply concerned and sorry for this issue.
Thank you for your patience!
Kind Regards,
Saifullah
Product Personalizer
