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I think the app has great potential but I have been ubable to get an answer from the customer support in about 10 days time and there is little information on how the app works. I will look for another app to use for now.
UPDATE: product options suddenly disappeared from the site. Apparently Zepto, the developer, is having some type of CDN issue at the moment. I've contacted support but have not heard back from them yet. This is very serious!
This app has a lot of potential and is a work in progress. If you need to offer personalization (especially complex items with real time preview), then I can highly recommend this app. The developer knows his stuff and is committed to making it better.
The only issue, if you can call it that, is that it's such a powerful app and offers so many settings that you can get overwhelmed sometimes. However this would only apply in more complex cases, as it all depends on the types of products and personalizations that you offer in your store.
In my specific case I needed support when changing theme so that the app would display seamlessly. Support came through and was there to help get the app performing the way I needed.
I can highly recommend this app!
We use this app on my site and it would be nice if the support was better. They have an email but they don't always respond and when they do it is weak. For a paid app I am pretty disappointed. We are launching our new site with a different app next month.
Thanks for taking time for review . Hope you are satisfied with the app and services. Can you please update the review ?
Product great, support whilst it is quick is generally quite poor. The staff do not know what they're often talking about. 3 x i have asked for development support for a cart issue and they just dont know how to assist.
Thanks for taking the time to review. We have solved everything as requested. We demand a fair review.
Waiting for a reply:
The app doesn't work if you have a Page Builder like E composer.
¡Customization options appear outside the product page!
Thanks for your review. The app works with any page builder that has a product form. Please contact support@product-personalizer.zendesk.com
We installed this app for the features listed, thinking it would be great. Lo and behold, for whatever reason, after the install, they decided to write their code ALL OVER THE BACK UP THEMES TOO! Be warned. Thus it makes absolutely no difference whether or not we create a copy before we install the app, as it'll just write its code on the current theme and all of your back up themes (good luck trying to remove it one by one from ALL of your THEMES). CUSTOMER CHECKOUT ISSUES as well. Now we're having different customers using different platforms and payment methods complaining about how they are unable to checkout. This was only seen apparent after downloading and installing this app. They should compensate us for all the lost sales.
Thanks for taking the time to review. Perhaps you have mistakenly claimed for another app as we see from our history you never have configured any product (So the app cannot create any issue with checkout). Also, you have performed auto-install in your current theme debut id:94423875628 and this is our history: https://prnt.sc/wnvz6a The app never installed any snippet to any other theme. If you need any help please contact us support@productpersonalizer.com
Rather hit & miss, causes website to crash totally when item is added to basket, the additional fee on the item is not added either, support is a bit slow on replying. The concept is good, however the execution is not the best. Will to reinstall if they can resolve the issues. For now I will uninstall