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I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.
Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.
Thanks for your review. We have not received any support tickets recently. You can contact us at support@productpersonalizer.com. We will reply as soon as possible. We will introduce live chat ASAP.
I never used it, but I was charged for it, it was very bad, I wouldn't recommend it at all, they didn't even help
Thanks for your review. We did not find any query from you regarding the issue. Also shopify automatically charge when you do not uninstall the app after trial period. You can contact us at support@product-personalizer.zendesk.com
Hi! I need to cancle my subscription of your app as i no longer need it, but i can't find it in my shopify-bill-subscription, and i still get charged! pls help me
Thanks for your review. I'm sorry to let you know that Shopify charged you even after you uninstalled the app. Here are their support docs for explanation: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
I hope you understand and update the review. Please get in touch with Shopify so that we can initiate a refund.
Very hard to use, waisted hours and NEVER got anywhere. Not enough videos on how to use, setup and get started.
How do you position your design to accurately reflect your mockup design or canva desgin when the dimension are expressed in % on this app? how do you convert px to %? how does it makes sense for the middle of the design (X axis) to be "50" no matter the template dimension. Are you all placing your design with no reference design in the hopes it aligns good?
Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.
No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.
I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.