전체 평점
4.7
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2021년 9월 19일에 편집됨

It's giving direct error! It is not loading on the website, and when entering the application it gives error 500 or this error: Connection failed: Too many connections. This error is directly impacting sales!!!

iCase
브라질
앱 사용 기간 대략 2년
2021년 4월 22일

Applications full of bugs and non-existent support, this application will make you lose customers. If support responds within 1 week, you are lucky.

Nous-cartoon
프랑스
앱 사용 기간 거의 2년
답글 Zepto Apps개 2021년 4월 22일

Thanks for taking the time to review. We have replied to all of your tickets within one day. Here is our proof : https://prnt.sc/11vmo4v . If you need any help please contact support@productpersonalizer.com

2018년 9월 20일에 편집됨

We were initially excited about the app because it did most of what we wanted. However it has a habit of freezing up and we can't upload large photos.

Support has been of minimal help.

Thanks
Blake

ClownAntics
미국
앱 사용 기간 거의 2년
답글 Zepto Apps개 2019년 3월 1일

Thanks for your review. The problem has been solved. Can you retry?

2022년 9월 25일

This app has been charging me for about a year fraudulent because the app has been uninstalled for that period of time.

Kartel Branded
미국
앱 사용 기간 11개월
답글 Zepto Apps개 2022년 9월 25일

Thanks for taking the time to review. The recurrence billing is controlled by shopify, described here https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions . We see you uninstalled the app on 14/09/2022 as per the screenshot here https://prnt.sc/z8-pQJ6okD8I Shopify may charge you for this month also, which can be fully refundable as described here https://www.productpersonalizer.com/docs/how-do-i-get-a-refund . Also, you have been charged when your store was active like here https://prnt.sc/nzItE9DTA7cm . If you think Shopify charged you wrongly please ask for a refund. Again the recurrence charge is controlled by shopify hence consider changing your review. You can contact us here at support@productpersonalizer.com

2020년 7월 2일에 편집됨

App has major reliability issues.

07/02/2020 (12:03pm EST) -- App is still down. No response from Support.

07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.

Apex Gaming PCs
미국
앱 사용 기간 11개월
답글 Zepto Apps개 2020년 7월 2일

Thank you for taking the time to review.

There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and caused the app unusable. After contacting them for a few hours we were able to resolve the issue

Please delete your browser cache and recheck now.

This is not going to happen again we promise!

you can reach us at support@productpersonalizer.com

Please consider deleting the review to help us

We are deeply concerned and sorry for this issue.

Thank you for your patience!

Kind Regards,
Saifullah
Product Personalizer

2019년 1월 6일

On paper this sounds like a good app, but its difficult to use and there is no support from the development team.

Drink Gifts .co.uk
영국
앱 사용 기간 9개월
답글 Zepto Apps개 2019년 9월 4일

Hi, We have improved our support. You will get better customer experience service now.

2023년 1월 13일

had several issues with this app, and support keeps blaming the theme. I changed theme 3 times - issues still persist

issues are happening in the cart, these issues are triggered when one or more products are added:
-no items in cart even if I added items
-items in cart do not update when new product is added
-items that other people customized appear in my cart, items that I did not customize

Jry Engraver
필리핀
앱 사용 기간 8개월
답글 Zepto Apps개 2023년 1월 13일

Your site seems to have become static from the Shopify server. It seems a Shopify Bug. Please contact Shopify support.

2021년 4월 18일

Of all the apps I've tested on the shopify app store. The support on this one is 0/5, it's the worst support ever. They answer once a week, activate the chat once a week. I don't recommend you

LIKE A STAR
프랑스
앱 사용 기간 6개월
2021년 12월 4일에 편집됨

I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.

Forked Again
미국
앱 사용 기간 4개월
2022년 2월 2일

Wow. So many positive reviews. I can't understand it. We waited several weeks and started paying for the app, set it all up and launched our customisable products only to have the very first order go horribly wrong. We had to apologise profusely, issue a refund and assume we'd lost a customer before we'd even started. Then it took almost as long again, through numerous conversations with several different people only to be eventually told the app was not compatible with Printful.com! Not compatible with one of the biggest POD suppliers in the world?! So what's the point of it then? Please make this clear to anyone else stupid enough to assume it would at least be compatible with the biggest suppliers. Because my time is like a toddler in a tiara... Short and precious (thank you Pitch Perfect!)

Needs Mutts
영국
앱 사용 기간 3개월