Zepto Product Personalizer

Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money

Zepto and the team really helped us build a smooth custom design product flow. We’re very happy with their support. The dev team understood exactly how we wanted the customer experience and helped improve our add-to-cart flow significantly. Highly recommended!

Outstanding customer support and product for our needs. Whenever we have had issues they take it seriously and fix it quickly and check in with you.

Originally, the biggest problem was that there was no way to see which products were connected to which customizer templates. With hundreds of products, that created serious management headaches. Editing or troubleshooting meant guessing what was attached where, which is not sustainable long term.

The team has now added an “Assigned List” inside the template view, which clearly shows the products connected to that template. That alone solves the core visibility issue.

They also improved the search functionality and added an “Apply to All” option, which makes managing large product catalogs much easier. These updates directly address the concerns I raised.

I was very critical before because the limitation genuinely created operational risk for stores like ours. To their credit, they listened and implemented meaningful changes.

Support stayed responsive throughout the process, and the improvements show they’re serious about building a better long-term product.

If you’re managing a large catalog and rely on templates, this update makes a big difference.

Appreciate the team for taking the feedback seriously.

This might be the best support team ever! Incredibly helpful and kind :) The app is great even if it is a little complicated at the start. Once you get used to it, it's great! Even little bugs I found where fixed immediately. I'm super happy overall - thank you so much guys !

Great app and great support.
A significant amount of our revenue comes through this app.

The team are very supportive when we need them.

The product has a lot of options so takes some work but they are super-helpful and prompt to respond.

Helpful team with quick replies! Just wish there was more flexibility with the personalisation, or more templates that can be applied to product

Really happy with this app!

At first, I struggled a bit since it was my first time using a product personalizer, but their support team was honestly amazing. They were always there to help, sending clear screenshots and guidance.

Special thanks to Saki for taking the time to record videos just for me—this helped a lot! Also big thanks to Joy, Muhtasim, Musabbir, Atik, and Sakib for being so kind and supportive throughout.

Definitely recommend if you want both a good tool and great support behind it!

Now my designer tool is live on my store and working exactly how I wanted.

I just want to say—this is seriously impressive work. The level of detail, smooth performance, and overall user experience you’ve created really stands out. It’s clear you didn’t just build an app—you crafted something thoughtful and intuitive.

Resolved the issue quickly and professionally.