Zepto Product Personalizer , 935 recensioner

The app does what it should, the live chat, however, does a lot more customers are appreciated Thank you very much, I haven't regretted the purchase

I love Zepto and the support team are amazing. I created a second site and asked them to copy all of the personalisations across. They did this perfectly within 24 hours. I highly recommend this app.

The app is really good it has helped save me a lot of time on product personalization. The support is even better.

The support behind this app is amazing! They helped get everything setup to match my theme and functioning properly.

The app does not work and poor customer support.i have asked a question about 2 days ago and did not get the answer yet.
however today the app completely stops working!
I spend hours doing the huge configuration with tones of conditions but I was not able to save the configuration. that's awful!

Wow. So many positive reviews. I can't understand it. We waited several weeks and started paying for the app, set it all up and launched our customisable products only to have the very first order go horribly wrong. We had to apologise profusely, issue a refund and assume we'd lost a customer before we'd even started. Then it took almost as long again, through numerous conversations with several different people only to be eventually told the app was not compatible with Printful.com! Not compatible with one of the biggest POD suppliers in the world?! So what's the point of it then? Please make this clear to anyone else stupid enough to assume it would at least be compatible with the biggest suppliers. Because my time is like a toddler in a tiara... Short and precious (thank you Pitch Perfect!)

The live preview isn't showing on iphones (it works on their demos), so I contacted support for help. Support clearly has no idea... They told me to turn on sticky preview (obviously this won't help, but I obliged), then they told me to change the background image size (obviously isn't the issue, but again I obliged), then when that didn't fix the issue they stopped replying

So far this app is great, Perfect for my customers to design custom items, I've been wanting something like this for years and now I finally have it. Easy to upload fonts too!

Nice app. Definitely space for improvement. I will try to use it just to let customers customize objects with a name. The devs are pushy for a good review. I really don't like it.

The app developers, have addressed most of the issues pretty quickly and have been helpful. Although initially there was some misunderstandings, it was cleared up with a screen recording of said bugs and they were swiftly fixed.

I still believe the app can be improved in UX. But it is still a great for what it is.