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I had difficulty with the checkout portion of this app and contacted the app developers via online chat and Shahariare Rahaman was super helpful and managed to fix the problem within a few minutes.
Amazing response time from support and the problem was fixed the same day so I was back in action in no time at all
Thank you for your wonderful help
This app is very easy to understand and to use, very useful. The support was very helpful for the installation. Recommend
The support team is really nice. They provide fast answer and are helpful for any problem you are facing.
I got my answer very quickly. Thanks for quick response. I really enjoyed this app. I wish there is an option to preview product in 3d view as well
This app has been charging me for about a year fraudulent because the app has been uninstalled for that period of time.
Thanks for taking the time to review. The recurrence billing is controlled by shopify, described here https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions . We see you uninstalled the app on 14/09/2022 as per the screenshot here https://prnt.sc/z8-pQJ6okD8I Shopify may charge you for this month also, which can be fully refundable as described here https://www.productpersonalizer.com/docs/how-do-i-get-a-refund . Also, you have been charged when your store was active like here https://prnt.sc/nzItE9DTA7cm . If you think Shopify charged you wrongly please ask for a refund. Again the recurrence charge is controlled by shopify hence consider changing your review. You can contact us here at support@productpersonalizer.com
Very fast customer service. Very friendly, it was asked back and forth for so long until all problems were solved very quickly.
I am very satisfied with the app which offers a lot of possibilities.
App has major reliability issues.
07/02/2020 (12:03pm EST) -- App is still down. No response from Support.
07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.
Thank you for taking the time to review.
There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and caused the app unusable. After contacting them for a few hours we were able to resolve the issue
Please delete your browser cache and recheck now.
This is not going to happen again we promise!
you can reach us at support@productpersonalizer.com
Please consider deleting the review to help us
We are deeply concerned and sorry for this issue.
Thank you for your patience!
Kind Regards,
Saifullah
Product Personalizer
awesome customer service very helpful and quick response! thank you i would recommend this app to everyone
100% satisfied, great functionality and easy setup, the best personalizer I have tried for our business. Also great customer service will nicely guide you through things you won't be able to setup yourself Thanks Shamsuddin