Recensioner (1 089)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 90 % av omdömena har 5 stjärnor
  • 4 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 4 % av omdömena har 1 stjärnor
15 november 2024

I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.

Chic Signs
Kanada
Nästan 4 år användning av appen
29 juli 2024

Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.

Invoguishindia
Indien
Mer än ett år användning av appen
Zepto Apps svarade 31 juli 2024

Thanks for your review. We have not received any support tickets recently. You can contact us at support@productpersonalizer.com. We will reply as soon as possible. We will introduce live chat ASAP.

30 augusti 2024

Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.

Etch Workz
USA
Ungefär en månad användning av appen
30 juli 2024

Hi! I need to cancle my subscription of your app as i no longer need it, but i can't find it in my shopify-bill-subscription, and i still get charged! pls help me

Ms. Cole official
USA
12 månader användning av appen
Zepto Apps svarade 31 juli 2024

Thanks for your review. I'm sorry to let you know that Shopify charged you even after you uninstalled the app. Here are their support docs for explanation: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

I hope you understand and update the review. Please get in touch with Shopify so that we can initiate a refund.

21 augusti 2024

I never used it, but I was charged for it, it was very bad, I wouldn't recommend it at all, they didn't even help

BREDSY
Storbritannien
25 dagar användning av appen
Zepto Apps svarade 22 augusti 2024

Thanks for your review. We did not find any query from you regarding the issue. Also shopify automatically charge when you do not uninstall the app after trial period. You can contact us at support@product-personalizer.zendesk.com

25 juli 2024

How do you position your design to accurately reflect your mockup design or canva desgin when the dimension are expressed in % on this app? how do you convert px to %? how does it makes sense for the middle of the design (X axis) to be "50" no matter the template dimension. Are you all placing your design with no reference design in the hopes it aligns good?

Perity
Kanada
10 dagar användning av appen
18 juli 2024

Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.

For the Love of Elf
Australien
7 dagar användning av appen
Redigerat 27 juni 2024

No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.

ARABELART
Hongkong SAR
23 dagar användning av appen
2 juli 2024

I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.

Lavish Branding Group
USA
Ungefär 20 timmar användning av appen
26 mars 2024

I have no trust in this app and I don't dare to run my website with this personaliser.

For easy personalisation without much variants and conditional logic this app seems to be perfect but for more complicated articels this app does not really work. The costumer service is quick but not really helped with my issues. The turning point was that some day the most conditional logic did not work anymore due to a "bugfix" from Zepto. How can I run a webshop with the fear that suddenly nothing is working anymore.

More frustrating is, that there is no alternative for me on shopify apps (except costumly which is extremly expensive). So now i'm switching to amazon where i have a free perfectly working personalizer which has not as many options as this one here but it is working stable and is enough for me.

Hope this recesion is helping people to save a lot of time in their business decisions

LazerlichtCraft
Tyskland
Ungefär en månad användning av appen