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Of all the apps I've tested on the shopify app store. The support on this one is 0/5, it's the worst support ever. They answer once a week, activate the chat once a week. I don't recommend you
I have been working with this app for a month now and am very impressed with the amount of customization that I have been able to offer my customers. It gets tricky offering differing types of customization but the support has been great--always answers my questions and thru collaborative access to my store has even gone in and fixed things that were above my capabilities. I highly recommend this app!
Update January 2019: app is now working fine. Review 5 stars. At the moment all well. I Recommend giving it a try.
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Customer service is ok. App does what I need but when uploading photo to customize canvas store, 50% of the time it freezes and crashes. Also when using different variants, the pictures match on the first attempt when choosing the variants but then scramble and dont match what customer selects..
This could be a great app but still need debugging/ developing. Still on a trial, recorded a video with the issue but seller has not responded yet. Will look for other apps, as paying for this app if doesn't do the job is stupid.
Ich hatte bereits schon mehrere Apps ausprobiert für meine Produkt Optionen, aber musste letztendlich immer feststellen, dass die meisten Apps nicht bis zum Ende durchdacht sind und es immer einen Haken gab. Bei dieser App hier ist das nicht der Fall. Sie ist bis auf das letzte Detail perfekt angefertigt und erleichtert es uns enorm unseren Kunden die beste Personalisierung anzubieten. Verdiente 5 Sterne der App. Zum Kundenservice kann ich noch nicht viel zu sagen.
L'app è perfetta per il nostro negozio e il support è disponibilissimo e gentilissimo. Ci hanno aiutato ad impostare ogni cosa che non riuscivamo a settare da soli
Love the app. Very easy install and integration with Shopify. All features easy to customize and good flow.
The app looks like its going to work perfectly. During testing I needed some quick code assistance and the developer was super responsive and helped with a fix right away!
This app provides thins I wanted perfectly, also 24/7 support is really perfect!!! Thanks again. Even when reviewing the demo store, I can't trust it is working really, but I am seeing it in my site actually now.
We needed an app that would allow customers to personalise their own packaging supplies and this app is absolutely fantastic for doing so. It allows customers to upload their own artwork to the website and they can decide where to put the image. The support is also top notch, with the developers always happy to assist and help you out. We needed to migrate products from one domain to another, whilst keeping the settings for the product personaliser the same and they did this for us. Absolutely brilliant.
I was more interested in something robust which this App certainly is. So much so that I ended up with a configuration challenge I just couldn't figure out. I wrote the developer and he had me fixed up real fast with clear to the point graphics. If you are tired of apps that promise the moon including "easy setup" and then prove useless because of a gotcha, I suggest giving this one a try. It seems to be capable of handling just about any product personalization a merchant may require.